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Epic Australia Pass 2021 FAQs

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2021 EPIC AUSTRALIA PASS FREQUENTLY ASKED QUESTIONS

Passholder Access and Important Information:

    What lift access is included with the 2021 Epic Australia Pass?

    2021 Epic Australia Pass lift access starts with the 2021 Australian snow season and concludes with the 2021/22 snow season in the Northern Hemisphere.

    Lift access includes:

    • Access to Perisher, Falls Creek and Hotham for the 2021 season.
    • Five consecutive days with no blackout dates at both Hakuba Valley and Rusutsu, Japan for the 2021/22 season.
    • 10 days combined at Whistler Blackcomb, Vail and Beaver Creek in the 2021/22 season (holiday restrictions apply; days do not have to be consecutive).
    • Breckenridge and Keystone in Colorado; Park City in Utah; Heavenly, Northstar and Kirkwood in Lake Tahoe, California and Stowe in Vermont in the 2021/22 season (holiday restrictions apply).
    • Access to Okemo, Mount Sunapee, Crested Butte and Stevens Pass in the 2021/22 season.
    • The 17 Peak Resorts ski areas; Mount Snow, Attitash Mountain Resort, Wildcat Mountain, Hunter Mountain, Crotched Mountain, Roundtop Mountain, Liberty Mountain, Big Boulder, Whitetail Resort, Boston Mills, Jack Frost, Mad River Mountain, Alpine Valley, Paoli Peaks, Brandywine, Hidden Valley, Snow Creek in the 2021/22 season.

    Click here for more information. 

    Can I access Perisher, Falls Creek and Hotham without a reservation with my Epic Australia Pass in 2021?

    In the event that the resorts need to manage capacity during the 2021 season to allow for physical distancing, Vail Resorts may manage access through a reservation system that prioritises pass holders. As events with COVID-19 unfold, we will adapt our approach as necessary and communicate with passholders.

    Can I purchase Skitube with my 2021 Epic Australia Pass?

    Yes, a Skitube season pass add-on is available for $139 for Adults/Seniors and $79 for Students when you lock in your Epic Australia Pass. Final payment for both the Epic Australia Pass and Skitube add-on isn't due until 3 May 2021.

    In the event we need to manage capacity during the 2021 season to allow for physical distancing, we may implement a reservation system for Skitube that prioritizes our pass holders. As events with COVID-19 unfold, we will adapt our approach as necessary and communicate with passholders.

    Can I add Skitube to my Epic Australia Pass purchase?

    If you have already completed the purchase of your 2021 Epic Australia Pass and want to add Skitube, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to receive more information. 

    In the event we need to manage capacity during the 2021 season to allow for physical distancing, we may implement a reservation system for Skitube that prioritizes our pass holders. As events with COVID-19 unfold, we will adapt our approach as necessary and communicate with passholders.

    How will I receive my 2021 Epic Australia Pass?

    If you have an existing Epic Australia Pass card, your 2021 Australian season pass access will be automatically loaded onto your card once final payment has been received on or about 1 May 2021.

    If you have lost or misplaced your card, please visit a Guest Services office with your valid photo ID and we will issue you with a new card. Please note: replacement cards will cost $5.

     

    If you are purchasing an Epic Australia Pass for the first time, your card will be mailed to the address on your Epic Australia Pass account in the lead up to the 2021 winter season once you have uploaded a photo and final payment has been received. You can check your account details here.

    If your card does not arrive prior to arrival at the resort, please visit a Guest Services office with your valid photo ID and we will issue you with a new one.

    How do I check if I have already purchased the 2021 Epic Australia Pass?

    You can view your pass purchases by following these steps:

    • Click here to log in to your Epic Australia Pass account

    • Scroll down to Season Passes and select View Season Passes

    • By clicking on the Plus icon on the right hand side of the order information, it will give you access to your pass information including the balance amounts due.

Benefits:

What in-resort benefits are included with the 2021 Epic Australia Pass?
  • 6 Bring a Mate discount invitations
  • Up to 20% off lessons
  • Up to 20% off equipment rental
  • Up to 15% off retail purchases
  • Up to 15% off at Perisher owned food and beverage outlets
  • Free access to First Tracks
  • Free Night Skiing
  • 15% off accommodation at The Station in Jindabyne

For full details on 2021 Epic Australia Pass benefits please click here.

How do I access my Epic Australia Pass benefits in 2021?

Your Epic Australia Pass benefits are automatically available once you’ve purchased your pass. All you have to do is log in to your account on the site of the resort you wish to visit, book lessons or rentals and the discount will be applied at checkout. To use your benefits for retail or food and beverage at the resorts, simply present your Epic Australia Pass at the time of purchase.

For a full list of benefits and conditions, please click here.

Payment:

Final payment on or shortly after Monday 3 May

Final balance payments for 2021 Epic Australia Passes will begin processing from Monday 3 May and will continue over a number of days.

How do I change my credit card details for final payment? 

If you elected to pay $49 upfront for your Epic Australia Pass, the remaining balance will be automatically charged to the card used to pay the $49 upfront on or about 3 May 2021.

You may change the credit card in your account for the final balance payment date at epicaustraliapass.com.au by logging into My Account and selecting Payment Detail.

How do I make the final payment?

If you elected to pay $49 upfront for your Epic Australia Pass, the remaining balance will be automatically charged to the card used to pay the $49 upfront on or about 3 May 2021.

You may also opt to make the final balance payment online prior to the 3 May 2021 payment date at epicaustraliapass.com.au by logging into My Account and selecting Season Passes.

Epic Coverage:

What is Epic Coverage?

Epic Coverage is free for all pass holders and provides refunds associated with certain personal events, including illness, job loss, and injury. It also expands coverage to provide refunds to guests for certain resort closures, including COVID-19.

For more information about Epic Coverage, click here.

How do I submit a refund request?

We hope you get the most out of your pass purchase, but in the unfortunate event that a qualifying personal event occurs in your life, we have a dedicated team set up to assist you. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

Please note: You must submit your refund request within 30 days of the occurrence of your qualifying personal event to be eligible for a refund.

Kids 4 & Under :

Is there a season pass offering for young children 4 & Under?

Kids 4 and under receive free lift access. The Infant Epic Australia Pass is available online. To be eligible for this pass, the child must be 4 or under as at 12 June 2021. 

Get the Infant Epic Australia Pass

Is there a season pass offering for children 5 years of age & up to year 12?

Children from 5 years of age up to year 12 School students are eligible to purchase a Student Epic Australia Pass. For more information visit our Passfinder page.

BUY NOW

Senior Passes:

I’m over the age of 70, will there be a season pass offering for me?

Over 70s season passes for the 2021 season will be sold directly through Perisher, Falls Creek and Hotham in the lead up to the 2021 winter season. Over 70s passes are not part of the Epic Australia Pass program, do not include Epic Coverage and only provide access to Perisher, Falls Creek and Hotham.

For anyone 65 years and older looking to access the international resorts available under the Epic Australia Pass program, the Senior Epic Australia Pass is the best value option. For more information visit our Passfinder page.

2020-21 Epic Pass:

How do I purchase the 2020-21 Epic Pass?

The Epic Pass is sold via the Epic Pass website. More information is available here

Please note: This pass is no longer available for 2020/21 season.

How do I submit a refund request for my 2020-21 Epic Pass?

For information on Epic Coverage and to submit an Epic Pass refund request, please click here.

2020-21 Military Epic Pass:

How do I purchase the 2020-21 Military Epic Pass?

The Military Epic Pass is sold via the Epic Pass website in line with the release of Epic Pass starting with the Northern Hemisphere winter season followed by the Australian winter season. 

Please note: This pass is no longer available for 2020/21 season.

More information is available here

Will I be able to use my 2020-21 Military Epic Pass in Australia?

Your 2020-21 Military Epic Pass is valid for use during the 2021 Australian snow season. We will be in touch prior to the 2021 Australian season to confirm arrangements to access the Australian resorts.

In the event that the resorts need to manage capacity during the 2021 season to allow for physical distancing, Vail Resorts may manage access through a reservation system that prioritizes pass holders. As events with COVID-19 unfold, we will adapt our approach as necessary and communicate with passholders.

Military Epic Pass Eligibility and Verification?

For information on Australian Military eligibility and verification please click here.

How do I submit a refund request for my 2020-21 Military Epic Pass?

For information on Epic Coverage and to submit a Military Epic Pass refund request, please click here.

 

Further Questions

Please contact our Epic Australia Pass experts at This email address is being protected from spambots. You need JavaScript enabled to view it. with any additional questions.

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