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Epic Coverage

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PLAN YOUR SEASON WITH CONFIDENCE.

We understand you might be nervous about what the future may hold. We want you to know you are covered, and in a way that is more expansive than anything that has ever existed before for Epic Australia Pass holders. We call it Epic Coverage, and it is designed to give you the peace of mind you need to get back on the slopes.

What is Epic Coverage?

Epic Coverage is included FREE for all 2021 Epic Australia Pass holders, and provides eligibility for refunds of your pass purchase associated with certain covered personal events, including illness, job loss, and injury. It also expands coverage beyond qualifying personal events to cover certain resort closures, such as closures due to COVID-19.

Under Epic Coverage, you will be eligible to receive a full or prorated refund of your pass purchase for a range of qualifying personal events and covered resorts closures (subject to eligibility and depending on your coverage preferences selected). We are giving you the protection FREE because it allows you to look past today's uncertainty and toward the upcoming seasons with confidence, together again on the mountains we love.

Terms and conditions apply, click here for full details

IF ANY OF THE FOLLOWING HAPPENS OVER THE COURSE OF THE SEASON, YOU WILL GET A FULL OR PRORATED REFUND*

PERSONAL EVENTS

  • Job loss
  • Stay-at-home order from state or country lasting 30 or more consecutive days
  • Injury, sickness, death
  • Student transfer
  • Pregnancy
  • Visa rejection
  • Jury duty
  • Military service
  • Employment transfer and more

RESORT CLOSURE

  • Disease (eg. COVID-19)
  • War
  • Terrorism
  • Specific natural disasters

YOU ARE COVERED WHEN YOU NEED IT MOST THROUGHOUT THE SEASON

Frequently Asked Questions (FAQS)

What is Covered?

What is covered by Epic Coverage?

Epic Coverage provides protection across a range of qualifying personal events and qualifying resort closures and has been updated for this season. A summary of the types of qualifying personal events and qualifying Resort Closures that may be covered are shown below. For details on refund eligibility and amounts, see Epic Coverage Terms & Conditions for full details.

Please note that use of your pass at any time throughout the season, will affect your refund eligibility and refund amount. See Epic Coverage Terms & Conditions for full details.

1. Qualifying Personal Refund Events that prevent you from using your pass during the winter season.

  • Job Loss
  • Stay-at-home order from county, state, country lasting 30 or more consecutive days
  • Pregnancy
  • Personal Illness
  • Personal Injury
  • Personal Medical Quarantine
  • Death
  • Family Member Illness or Injury
  • Natural Disaster - Damage to Residence
  • Student Transfer
  • Work Visa Renewal
  • Tourist Visa Rejection
  • Travel Restrictions
  • Jury Duty
  • Military Service
  • Employment Transfer
  • Adoption

Additional terms apply, see Epic Coverage Terms & Conditions for full details.

2. Qualifying Resort Closure Events that occur between 26 June, 2021 and 12 September, 2021 due to:

  • Disease
  • War
  • Terrorism
  • Covered Natural Disaster (specifically defined as flood, hurricane, tornado, earthquake, fire, or volcanic eruption)

Additional terms apply, see Epic Coverage Terms & Conditions for full details.

Which resorts are covered by Epic Coverage?

All Vail Resorts owned and operated resorts are covered by Epic Coverage including Perisher, Falls Creek and Hotham as well as the 34 North American owned and operated resorts. Epic Coverage does not apply to partner resorts.

See Epic Coverage Terms & Conditions for full details.

How do I sign up for Epic Coverage?

Epic Coverage is free for all pass holders and there is no sign up required.

Step 1: Purchase an Epic Australia Season Pass product on www.epicaustraliapass.com.au. During check out, please ensure to confirm you have read the terms and conditions, which includes our Epic Coverage policy.

Step 2: To ensure your Epic Coverage is tailored to your skiing and riding preferences, we will be asking you two questions about the resort(s) you would like to have covered and when you plan to ski or ride. These preferences do not change the access of your pass – they are strictly used to determine your refund if a qualifying Resort Closure Event occurs. The two key preferences you will be asked to provide are:

      • All Resorts or a Primary Resort for coverage: You can choose a specific resort your pass has access to, or you can choose “All Resorts”. Your choice will be used to determine which resorts must be closed to trigger a qualifying coverage. Please refer to “How are Refunds Determined?” to decide on the best selection for you.
      • Core Season or Specific Week for coverage: You can choose a specific week that you would most like to have covered, or you can choose “Core Season”. The “Core Season” is from 26 June, 2021 to 12September, 2021. This choice will influence how your resort closure refund is determined, so please refer to the “How are Refunds Determined?” section to decide on the best selection for you.

After purchasing your pass for the 2021 season, you will automatically be defaulted to “All Australian Resorts” and “Core Season”. Once you’ve completed your pass purchase, you can change your selection in the “My Account” section online at www.epicaustraliapass.com.au. You have until the first day you ski or when passes go off sale to update your preferences, whichever comes first. Learn more in the “What is covered?” and the “How are Refunds Determined?” sections.

Step 3:That’s it. Your pass is now covered for specific personal events and certain resort closures for the 2021 season defined in the terms and conditions.

If you experience a qualifying personal event or qualifying resort closure, please refer to the “How do I submit a refund request?” section for more information on how to request a refund.

What is the coverage period?

Your Epic Coverage begins when you purchase your 2021 Epic Australia Pass and agree to the terms and conditions of Epic Coverage.

If a qualifying Personal Refund Event prevents you from using your Pass, you may be eligible for a full or prorated refund based on when your qualifying personal refund event occurred and/or how many days you are able to use your pass during the Core Season. Terms and conditions apply. Please see “How are refunds determined?” below for more details.

A qualifying Resort Closure Event must occur during the Core Season (26 June, 2021 to 12 September, 2021). Terms and conditions apply. Please see the “How are Refunds Determined?” below for more details.

Do I qualify for a refund if one of my family members has a qualifying Personal Event? 

Yes, there are specific qualifying personal events that are eligible for a refund if the event occurs to you or your qualifying family member who lives in the same permanent residence as you and impacts your ability to use your pass during the Core Season. The types of personal events that are covered include: illness, injury, death, pregnancy, military service, job loss and visa rejection. See Epic Coverage Terms & Conditions for full details.

Are resort closures caused by snow events covered by Epic Coverage?

No. The only weather-related events that are covered by Epic Coverage are for natural disasters (flood, hurricane, tornado, earthquake, fire, and volcanic eruption) that lead to a resort closure.

All other weather-related closures (such as weather or snow related road closures, weather or snow related lift closures, generally unfavourable weather or snow conditions and more) are not eligible for refunds.

how are refunds Determined?

How are the number of days I used my pass determined?

Any days your pass is scanned at Vail Resorts owned and operated resorts, as well as any days your pass is scanned at our partner resorts, will count towards your number of days, regardless of the time period of the season in which your pass was scanned.

What will be my refund if I have a qualifying Personal Event?

If a qualifying personal event prevents you from being able to use your pass, you may be able to receive a refund based on the number of days you are able to use your pass during the 2021 Australian season and 2021-22 Northern Hemisphere season. If you use your pass seven or more days, you will not be eligible for a refund. The use of your Season Pass at Partner Resorts or outside of the Core Season will count towards the number of days you have used your Pass for purposes of determining the amount of any refund for which you may be eligible.

If approved, you will have the option to receive a refund based on the number of days you have used your pass up to the point when you submit your refund request. Your refund will be based on the price you paid for your 2021 Epic Australia Pass:

Number of Days

By accepting the refund at the time of the qualifying personal event, you will then lose access for the remainder of the 2021 Australian and 2021-22 Northern Hemisphere seasons.

You must submit your request for a personal event refund within thirty (30) days of when the qualifying personal event arises.

See Epic Coverage Terms & Conditions for full details.

What will my refund be if there is a qualifying Resort Closure?

Epic Coverage provides refunds on certain resort closures that occur during the Core Season (26 June, 2021 to 12 September, 2021) to disease, war, terrorism, and covered natural disasters. If a qualifying resort closure occurs, the amount of your refund will vary based on the preferences you provide:

  • Core Season or Specific Week for coverage: You can choose to cover your Priority Reservation Days, or you can choose “Core Season.”
  • If you choose Core Season: All Australian Resorts or a Primary Resort for coverage: You can choose a specific resort your pass has access to, or you can choose “All Australian Resorts” or “All Resorts”. Your choice will be used to determine which resorts must be closed to trigger a qualifying coverage.

Note that these Epic Coverage preferences have no impact on the access for your pass – you can still use your pass at any resort included on your pass on any day that your pass allows for during the 2021 Australian season and 2021-22 Northern Hemisphere season. Your choices regarding Epic Coverage will only impact your refund if there is a qualifying Resort Closure.

"Core Season" Selected

If you plan to use your pass throughout the 2021 Australian season and would like to receive a refund based on the total portion of the 2021 season that is lost due to qualifying resort closures, you can choose the “Core Season” preference. If there is a qualifying resort closure of 7+ consecutive days between 26 June, 2021 and 12 September, 2021, your refund will be:

By choosing “Core Season,” your refund will be the percentage of the 2021 Australian season lost to a qualifying resort closure between 26 June, 2021 to 12 September, 2021 less any days you ski while your selected resorts(s), i.e., Primary Resort (or All Resorts) is closed. Your refund will be paid at the conclusion of the 2021 ski and ride season, after you submit your refund request between October 1, 2021 and October 31, 2021.

Your refund percentage will be based on the purchase price of your 2021 Epic Australia Pass and calculated based on the formula here.

Example: If you select “Core Season” and choose Perisher as your primary resort, if Perisher is closed for 60 days of the 2021 season due to a qualifying resort closure(s) and you ski 3 days at Falls Creek while Perisher is closed, you would receive a refund of 8.0% (50.8% of season is closed minus 42.8% for additional days skied).

See Epic Coverage Terms & Conditions for full details.

“Specific Week” Selected

If you elect a Specific Week and resorts are closed for a period of at least 3 days in this specific week due to a qualifying Resort Closure, you refund will be a percentage of your Purchase Price. The percentage refund you receive under this policy will be based on the number of days that you had used your pass as of the date when your refund request is processed, as follows:

Number of Days

See Epic Coverage Terms & Conditions for full details.

Does Epic Coverage provide cash refunds or just credits to apply to next season?

Epic Coverage provides cash refunds to our pass holders for the 2021 Australian season and 2021-22 Northern Hemisphere season based on the price you paid for your pass.

Please note that use of your pass at any time throughout the season, will affect your refund eligibility and refund amount. See Epic Coverage Terms & Conditions for full details.

How Do I Submit a Refund Request?

How do I request a refund?

We hope you get the most out of your pass purchase this season, but in the unfortunate event that a qualifying personal event occurs in your life, we have a dedicated team set up to assist you.

The process to request a refund for a qualifying Personal Refund Event is:

  1. You can submit a refund request by clicking here.
  2. The refund request will be validated and the refund calculation will be determined if applicable. Please refer to the “How are Refunds Determined?” section for additional details.
  3. Upon confirmation, a refund will be processed and sent to you.

You must submit your refund request within 30 days of the occurrence of your qualifying personal event to be eligible for a refund.

The process to receive a refund for a Qualifying Resort Closure Refund is:

  1. After the notice of a qualifying resort closure is posted on the Epic Coverage page, you can submit a refund request through an online form between October 1, 2021 and October 31, 2021.
  2. All Resort Closure refunds will be processed at the end of the season.
  3. Your refund request will be validated based on the qualifying resort closure and your refund calculation will be determined. Please refer to the “How are Refunds Determined?” section for additional details.
  4. Upon confirmation, your refund will be processed and provided to you.
Can I go to a resort pass office or call to get a refund for my pass?

No. You must initiate a refund request for personal events by clicking here within 30 days of the personal event.

For a resort closure, we will post a form on the Epic Coverage page for you to submit a refund request prior to October31, 2021

How long do I have to submit a Personal Event request?

You must submit your refund request within 30 days of the occurrence of your qualifying personal event to be eligible for a refund.

Click here to submit your request.

SUBMIT A CLAIM 

* Receive a full or prorated refund of your pass purchase for a range of qualifying personal events and certain resort closures (subject to eligibility and depending on coverage preferences selected). Please refer to details and definitions relating to qualifying personal events and resorts closure events set out in the Epic Coverage terms.

Epic Australia