EPIC COVERAGE

Plan Your Season With More Peace Of Mind

Epic Coverage is included with every Epic Australia Pass, Epic Australia 4-Day Pass and Epic Australia Adaptive Pass and helps you explore the mountains you love with more peace of mind.

What is Epic Coverage?

Under Epic Coverage, you may be eligible to receive a full or prorated refund of your Pass for certain qualifying Personal Refund Events. Refunds are subject to eligibility and are based on your Epic Coverage elections and the Epic Coverage Australia Terms.

Your Epic Coverage elections should reflect your circumstances and preferences. These elections are used to determine your eligibility for a refund of your Pass purchase and how we calculate the amount of your refund. If you do not make an election, default elections will be applied.

See Epic Coverage Australia Terms for details, including covered events, and coverage exclusions and limitations.

If any of the following happens over the course of the season, you may be eligible for a full or prorated refund* depending on your elections and your specific circumstances.

*The above is a high-level summary of qualifying events only. You should read the Epic Coverage Australia Terms for full details of the eligibility criteria and conditions relating to Personal Refund Events and Resort Closure Events, and how your elections and specific circumstances determine your eligibility for a refund.

Requests for refunds under Epic Coverage must be made within 30 days of the event.

Frequently asked questions (FAQs)

When am I covered?

We know that everyone’s travel plans are different. While some people may choose to visit our resorts once during the season for a long period, others may choose to visit multiple times for different durations.

Tailoring your Epic Coverage preferences ensures that the protection provided to you is based on your unique way of traveling.

Note: Epic Coverage elections do not change the days on which you may use your Pass or the resort access that is included with your Pass, they are strictly used to determine eligibility and the refund amount should a qualifying refund event occur.

See Epic Coverage Australia Terms for details, including covered events, and coverage exclusions and limitations.

How do I tailor my Epic Coverage?

Your new Pass will include Epic Coverage and you will be notified following your purchase with instructions and a link to customise your protection, including information on how to make, update or change your Epic Coverage elections for:

• The Resort or Resorts that you primarily plan to visit
• The travel period(s) that you plan to visit within

Note: Epic Coverage elections do not change the days on which you may use your Pass or the resort access that is included with your Pass, they are strictly used to determine eligibility and the refund amount should a qualifying refund event occur.

See Epic Coverage Australia Terms for details, including covered events, and coverage exclusions and limitations.

Do I qualify for a refund if one of my family members has a qualifying Personal Refund Event?

There are specific qualifying Personal Refund Events that may provide eligibility for a refund if the event occurs to you or your qualifying family member who lives in the same permanent residence as you, which impacts your ability to use your Pass during the Core Season.

The types of personal events that are covered include: illness, injury, pregnancy, job loss, job transfer, and more.

See Epic Coverage Australia Terms for details, including covered events, and coverage exclusions and limitations.

Are resort closures caused by weather events covered by Epic Coverage?

No. The only weather-related events that are covered by Epic Coverage are for natural disasters (flood, hurricane, cyclone or East Coast low, tornado, earthquake, fire, bushfire or volcanic eruption) that lead to a Resort closure.

All other weather-related closures (such as weather or snow related road closures, weather or wind related lift closures, or generally unfavourable weather including snow levels) are not eligible for refunds.

Which resorts are covered by Epic Coverage?

Perisher, Falls Creek and Hotham. And, if you have an Epic Australia Pass or Epic Australia Adaptive Pass, the Northern Hemisphere resorts owned and operated by Vail Resorts which your Pass provides access to. Epic Coverage does not apply to Partner Resorts, such as Hakuba Valley and Rusutsu in Japan.

See Epic Coverage Australia Terms for details, including covered events, and coverage exclusions and limitations.

How do I submit an Epic Coverage cancellation request?

If you are impacted by a qualifying Refund Event, you can submit a cancellation request online by clicking here.

For qualifying Personal Refund Events:

• Documentation is required to substantiate your cancellation request. Documentation requirements are specific to each Personal Refund Event and must be submitted at the time of completing your online form. Please click here for more details.
• Cancellation requests must be submitted within 30 days of the Personal Refund Event arising.

See Epic Coverage Australia Terms for details, including covered events, and coverage exclusions and limitations.