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Epic Australia Pass 2020 FAQs

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Frequently Asked Questions

COVID-19 has presented our team with an unprecedented situation, we want you to have all the information you need for a safe and seamless snow experience. Please check the information below for answers to your most frequently asked questions.

Epic Coverage:

What is Epic Coverage?

Epic Coverage, which is free for all pass holders, replaces Pass Refund Protection and provides refunds associated with certain personal events, including illness, job loss, and injury. It also expands coverage to provide refunds to guests for certain resort closures, including COVID-19.

For more information about Epic Coverage, please see here

Will Epic Coverage extend beyond the 2020 season?

Yes, Epic Coverage will extend beyond the 2020 season.

We know our pass holders want to be able to plan for the unexpected and we are standing behind our commitment to their peace of mind

For more information about Epic Coverage, please see here

If a partner resort experiences a resort closure, is it covered under Epic Coverage?

No, partner resorts are excluded from Epic Coverage. Epic Coverage only applies to Vail Resorts owned and operated resorts.

It is important to note that days skied at partner resorts on your pass do count towards your total number of days skied in the determination of your refund.

For more information about Epic Coverage, please see here

How does Vail Resorts define ‘personal event’?

The following personal events are covered: job loss; stay-at-home order from county, state, or country; injury. sickness or death; student transfer; pregnancy; visa rejection; house destroyed due to natural disaster; jury duty; military service; and employer transfer.

More details on terms and conditions can be found here, Epic Coverage terms.

Refunds:

Can I still refund my 2020 Epic Australia Pass?

No, refund requests for 2020 Epic Australia Passes have now closed. 2020 Epic Australia Pass is non-refundable except as provided for under Epic Coverage and under Australian Consumer Law.

I have applied for a refund and am yet to receive the full amount, what do I do?

We apologise for the delay in refunds. If you are yet to receive your full refund please email our team, This email address is being protected from spambots. You need JavaScript enabled to view it.

Pass Holder Access:

Is all Epic Australia Pass access at Perisher unlimited, unrestricted?

No, due to COVID-19 Perisher is operating at 50% capacity as a result Epic Australia Pass guests wishing to access Night Skiing and First Tracks at Perisher will be required to make reservations.

Falls Creek and Hotham Updates:

Why did you make the decision to suspend operations Hotham and Falls Creek?

Vail Resorts announced it will not reopen its lift operations at Falls Creek and Hotham for Spring skiing and snowboarding following the Victorian Government’s introduction of Stage 4 restrictions for Melbourne and Stage 3 restrictions for regional Victoria, which will be in place for six weeks. This announcement follows the Company’s decision on 9 July to suspend operations until at least 19 August, in line with the re-introduction of Stage 3 restrictions for greater Melbourne and the closure of the NSW border.

“We made the decision to close Hotham and Falls Creek in early July to support the government’s efforts to slow the spread of COVID-19 and to prioritise the health of our employees, guests and community. It was certainly a difficult decision, which unfortunately has been reinforced by the worsening COVID-19 trends and the declaration of a State of Disaster in Victoria until 13 September,” said Pete Brulisauer, Senior Vice President and Chief Operating Officer of Vail Resorts Australia. “We are disappointed to mark the end of the season this way and extend our gratitude to our teams and the businesses in the local community who all worked incredibly hard to open this winter. We also want to thank our loyal guests for their patience and understanding; we look forward to welcoming them back to our resorts for the 2021 season.” Find out more.

2020 Epic Australia Pass:

Can I buy the 2020 Epic Australia Pass?

No, the 2020 Epic Australia Pass sales are now closed.

I haven’t had a chance to use my 2020 Epic Australia Pass and I want to cancel it, how can I do that?

Refund requests for 2020 Epic Australia Passes have now closed. 2020 Epic Australia Pass is non-refundable except as provided for under Epic Coverage and under Australian Consumer Law.

What changes have been made to Epic Australia Pass Benefits in 2020?

Epic Australia Pass benefits will no longer include Bring-A-Mate tickets, as we strive to manage capacity in the most effective way.

The Epic Australia Pass Skitube season pass add-on will no longer be offered as the Skitube will operate at reduced capacity to allow for physical distancing.

There will also be some scheduling changes to First Tracks.

A full list of updated benefits are here.

If I’m over the age of 70, is there a season pass offering for me?

Yes, the over 70's pass is on sale now, the over 70's pass gives guests unlimited, unrestricted access to Perisher.

2019/20 Epic Pass or 2019-20 Epic Military Pass:

Will I be able to use my 2019-20 Epic Pass or 2019-20 Epic Military Pass in Australia?

Your 2019-20 Epic Pass or Epic Military Pass is valid for use during the 2020 Australian snow season.

How do I use my 2019-20 Epic Pass or 2019-20 Epic Military Pass credit to lock in a 2020-21 pass?

2019-20 Epic Pass holders will get credits to apply to a 2020-21 pass Epic Pass or Military Epic Pass. You would have received a personalised email with your credit information on 13 May. And as you may need extra time to make winter plans, your credit is available through Thursday, 17 September, 2020

Click here to find out more.

Can I use my 2019-20 Epic, Epic Local, Epic Day or Epic Military Pass credit to purchase an Epic Australia Pass?

Your 2019-20 credit cannot be applied toward the purchase of a 2020 Epic Australia Pass.

The credit can be used towards the purchase of a 2020-21 Epic Pass, Epic Local Pass and more. You can learn more about the pass credits at epicpass.com.

Further Questions

Please contact our Epic Australia Pass experts at This email address is being protected from spambots. You need JavaScript enabled to view it. with any additional questions.

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