close

Epic Coverage

14943 PSR EAP EpicCoverage LandingPageHeader 850x300 Jun20

PLAN YOUR SEASON WITH CONFIDENCE.

We are confident the upcoming Australian and Northern Hemisphere seasons will be great. But we understand you might be nervous about what the future may hold. We want you to know you are covered, and in a way that is more expansive than anything that has ever existed before for Epic Australia Pass holders. We call it Epic Coverage, and it is designed to give you the peace of mind you need to get back on the slopes.

What is New Epic Coverage?

New for the 2020 Australian and 2020/21 Northern Hemisphere seasons, Epic Coverage is included FREE for all Epic Australia Pass holders, and provides eligibility for refunds of your pass purchase associated with certain covered personal events, including illness, job loss, and injury. It also expands coverage beyond qualifying personal events to cover certain resort closures, such as closures due to COVID-19.

Under Epic Coverage, you will be eligible to receive a full or prorated refund of your pass purchase for a range of qualifying personal events and covered resorts closures (subject to eligibility and depending on your coverage preferences selected). We are giving you the protection FREE because it allows you to look past today's uncertainty and toward the upcoming seasons with confidence, together again on the mountains we love. 

Please refer to our FAQs at the bottom of this page and Epic Coverage terms for full details.

IF ANY OF THE FOLLOWING HAPPENS OVER THE COURSE OF THE SEASON, YOU WILL GET A FULL OR PRORATED REFUND*

PERSONAL EVENTS

  • Job loss
  • Stay-at-home order from state or country
  • Injury, sickness, death
  • Student transfer
  • Pregnancy
  • Visa rejection
  • Jury duty
  • Military service
  • Employment transfer and more

RESORT CLOSURE

  • Disease (eg. COVID-19)
  • War
  • Terrorism
  • Specific natural disasters

YOU ARE COVERED WHEN YOU NEED IT MOST THROUGHOUT THE SEASON

* Receive a full or prorated refund of your pass purchase for a range of qualifying personal events and certain resort closures (subject to eligibility and depending on coverage preferences selected). Please refer to details and definitions relating to qualifying personal events and resorts closure events set out in the Epic Coverage terms.

Learn more about how Epic Coverage works, what it covers and when.

You are covered when you need it the most. We have redefined our pass refund protection program and created our Epic Coverage refund policy to give you the peace of mind you need to plan for the upcoming the upcoming Australian and Northern Hemisphere seasons with confidence. It is how We Are Epic TogetherTM.

Frequently Asked Questions (FAQS)

How do I sign up for Epic Coverage?

Epic Coverage is free for all Epic Australia Pass holders. It automatically applies to your Epic Australia Pass - there is no sign up required.

Step 1: Purchase an Epic Australia Pass on epicaustraliapass.com.au. During check out, please ensure to confirm you have read the pass terms and conditions, which includes our Epic Coverage policy. If you have already purchased your Epic Australia Pass, there is no need to sign up: Epic Coverage will apply automatically to your pass. Check out the terms of Epic Coverage refund policy here.

Step 2: To ensure your Epic Coverage is tailored to your skiing and riding preferences, we will be asking you two questions about the resort(s) you would like to have covered and when you plan to ski or ride. These preferences do not change the access of your pass or the days you can use your pass – they are strictly used to determine your Epic Coverage refund if a qualifying personal event or resort closure occurs. The two key preferences you will be asked to provide are: 

  • All Resorts or a Primary Resort for coverage: You can choose a specific Vail Resorts owned and operated resort in Australia that your Epic Australia Pass has access to as your "Primary Resort" for coverage. Alternatively, you can choose an “All Resorts” option, which covers all Australian and / or Northern Hemisphere resorts owned and operated by Vail Resorts that your Epic Australia Pass has access. The All Resorts options are as follows:
  • All Resorts Australia – covering Perisher, Mt Hotham and Falls Creek
  • All Resorts Australia & Northern Hemisphere - covering the specific Vail Resorts owned and operated resort in Australia and the Northern Hemisphere that your Epic Australia Pass has access to 

Your choice will be used to determine which resort or resorts must be closed to trigger qualifying resort closure coverage but does not change the access to any ski resorts that is granted to you by your pass. 

  • Core Season Visit or Specific Week for coverage: You can choose a specific week that you would most like to have covered, or you can choose “Core Season Visit”.  Your choice will be used to determine when the resort or resorts must be closed to trigger qualifying resort closure coverage but does not affect the days on which you may use your pass.  

These choices will influence how your Epic Coverage refund is determined, so please refer to the “How are Refunds Determined?” section and the Epic Coverage terms to decide on the best selection for you.

After your Epic Australia Pass purchase is complete, you will automatically be defaulted to “All Resorts Australia & Northern Hemisphere” and “Core Season Visit”. Starting from 23 June 2020 until the earlier of the first time you use your pass, or on or before 12 July, 2020, you can change and update your preferences in the “My Account” section online at epicaustraliapass.com.au. Learn more in the “What is covered?” and the “How are Refunds Determined?” sections below.

Step 3: That’s it. Your Epic Australia Pass is now covered for a range of specific qualifying personal events and certain resort closures defined in the Epic Coverage terms, depending on the preferences you have selected to tailor the Epic Coverage to suit you.

If you experience a qualifying personal event or there is a qualifying resort closure event, please refer to the “How do I submit a refund request?” section for more information on how to request a refund under our Epic Coverage refund policy. Coverage is subject to the Epic Coverage terms available in full here.

What are the date ranges for Core Season?

Core Season date ranges are defined as follows:

  • Where you choose Perisher, Mt Hotham, Falls Creek as your Primary Resort: June 27, 2020 through September 12, 2020 (Australian Core Season)
  • Where you choose All Resorts Australia: the Australian Core Season
  • Where you choose All Resorts Australia & Northern Hemisphere: the Australian Core Season and November 26, 2020 through April 4, 2021 (NH Core Season).

The definition of Core Season does not affect the days on which you may use your pass.

Do I have to pay for Epic Coverage?

No, Epic Coverage is free and automatic for all Epic Australia Pass holders. Historically, our Epic Australia Pass holders had to pay up to $25 if they chose to protect their pass against personal risk under our Pass refund Protection program, but protection under our new Epic Coverage refund policy now included with all Epic Australia Passes. 

Which pass products are included in Epic Coverage?

Epic Coverage refund policy applies to Epic Australia Pass.

Can I still purchase Pass Refund Protection for my Epic Australia pass?

No, Vail Resorts no longer offers Pass Refund Protection for Epic Australia Passes. Epic Coverage provides eligibility for full or prorated refunds for a range of qualifying personal events as well as certain qualifying resort closure events due to disease (e.g. COVID-19), war, terrorism, or specific natural disasters, depending on the coverage preferences you selected. And it’s free for all Epic Australia Pass holders.

What happens if I already purchased Pass Refund Protection with my 2020 Epic Australia Pass?

You will be refunded the amount you paid for Pass Refund Protection by June 30, 2020.

When must I provide my preferences for visitation time period and the resort(s) I would like to have covered?

Skier preferences for Epic Coverage must be updated by the earlier of 12 July, 2020 or the first time you use your pass. All pass holder preferences will remain defaulted to “Core Season Visit” and “All Resorts Australia & Northern Hemisphere”, unless otherwise updated. We will email pass holders reminders to update their preferences. You will still have Epic Coverage if you leave the default preferences, but the nature and extent of coverage and resulting refund might not be best suited to your needs.

How do I provide my preferences for visitation time period and the resort(s) I would like to have covered? 

Pass holders will be able to make adjustments to their preferences through their “My Account” online at epicaustraliapass.com.au, starting 23 June, 2020. All pass holders will be defaulted to “Core Season Visit” and “All Resorts Australia & Northern Hemisphere” coverage preferences unless adjusted in “My Account” section of epicaustraliapass.com.au by the earlier of the first time you use your pass, or on or before 12 July, 2020. We will email pass holders reminders to update their preferences. You will still have Epic Coverage if you leave the default preferences, but the nature and extent of coverage and resulting refund might not be best suited to your needs.

What if I don’t know when I plan to ski or ride yet?

We will default your coverage preferences to “Core Season Visit” and “All Resorts Australia & Northern Hemisphere” for any pass holder who is undecided on when they will use their pass. You may change this at any time prior to the earlier of the first time you use your pass, or on or before 12 July, 2020 if you’d like to select specific resorts or a specific visitation time period. All pass holder preferences will remain defaulted to “Core Season” and “All Resorts Australia & Northern Hemisphere”, unless otherwise updated. You will still have Epic Coverage if you leave the default preferences, but the coverage and resulting refund might not be best suited to your needs.

What is Covered?

What is covered by Epic Coverage?

Epic Coverage applies across a range of qualifying personal events and certain resort closures. A summary of the qualifying personal and resort closure events that are covered under the policy are shown below, however please refer to the details and definitions relating to qualifying personal events and resorts closure events set out in Epic Coverage terms. Learn more about how Epic Coverage works, what is covered and when.  

Receive a full or prorated refund of your pass purchase for a range of qualifying personal events and certain resort closure events (subject to eligibility and depending on the coverage preferences you selected):

Personal events

  • Job Loss
  • Stay-at-home order from county, state, country
  • Injury, Sickness, Death
  • Student Transfer
  • Pregnancy
  • Visa Rejection
  • Jury Duty
  • Military Service
  • Employee Transfer
  • And More

Resort closure events during applicable Core Season

  • Disease (e.g. COVID-19)
  • War
  • Terrorism
  • Specific natural disasters

You are covered when you need it the most.

When does a resort closure event need to occur to be covered?

A qualifying resort closure event must occur during the applicable Core Season (based on your coverage preferences selected). Click here for details of date ranges of applicable Core Seasons for the purposes of this refund policy. Core Season is the time period used to define the period or percentage of the applicable season impacted by the qualifying resort closure event(s) when determining refunds under Epic Coverage refund policy for qualifying resort closure event(s). Please see the “How are Refunds Determined?” section and the Epic Coverage terms for additional details.

What resort closure events are covered by Epic Coverage?

If a qualifying resort closure event occurs, your coverage under Epic Coverage will be determined by the resort(s) you selected for coverage and the visitation timing you have selected (ie whether you selected Specific Week or Core Season Visit).  Please note your selections are for the purposes of the Epic Coverage refund policy only and do not change the access to any ski resorts that is granted to you by your pass or the days on which you may use your pass. If you have selected a Primary Resort in your coverage preferences, you will have coverage if that specific resort has a qualifying resort closure that:

  • Lasts 7+ consecutive days in the applicable Core Season for that resort if you selected "Core Season Visit", or
  • Lasts 3 or more days in the specific week of visitation you selected if you selected Specific Week.

Please refer to the Epic Coverage terms for additional details.

Do I qualify for a refund under Epic Coverage if one of my family members has a qualifying personal event?

Yes, there are specific qualifying personal events that are eligible for a refund of the  pass purchase under our Epic Coverage refund policy if the event occurs to you or your family member and impacts your ability to ski or ride during the applicable Core Season. The personal events include (subject to eligibility) illness, injury, death, pregnancy, military service, job loss and visa rejection.  Please refer to the Epic Coverage terms for additional details of coverage for personal events.

Does Epic Coverage cover change of mind?

No. There is no entitlement to a refund of your pass purchase under Epic Coverage for a change of mind.

I already have an illness. Will Epic Coverage cover me if this prevents me from skiing?

No. Coverage for Personal Refund Events is not available in some circumstances, including for example, for pre-existing illness or injury. Please refer to the Epic Coverage terms for additional details.

HOW ARE REFUNDS UNDER EPIC COVERAGE DETERMINED?

What will be my refund under Epic Coverage if I have a qualifying personal event?

Epic Coverage provides coverage across a range of qualifying personal events, including but not limited to qualifying job loss, illness, and injury. See the “What is Covered?” section and Epic Coverage terms for more details.

If a qualifying personal event occurs that prevents you from being able to use your pass, you will receive a refund on your pass purchase based on the number of days you are able to ski or ride during the Australian Core Season or NH Core Season as applicable. Please refer to the “What is Covered?” section and Epic Coverage terms for additional details on qualifying personal events.

If you use your pass to ski or ride seven or more days, you will not be eligible for a refund if a qualifying personal event occurs under Epic Coverage.

You will have the option to receive a refund on your pass purchase based on the number of days you have skied or ridden up to the point when you submit your refund request under Epic Coverage. Your refund will be based on the price you paid for your 2020 Epic Australia Pass: 

Number of Days

Once you accept the Epic Coverage refund for the qualifying personal event, you will no longer be able to use your pass to access any resorts for the remainder of the 2020 Australian and 2020/21 Northern Hemisphere season. 

If the entire Australian Core Season and / or Northern Hemisphere Core Season is lost due to a covered resort closure, would I get a full refund for my Epic Australia Pass purchase? 

If you have selected an Australian resort as your Primary Resort in your preferences, you will be entitled to a full refund of your pass purchase where that resort is closed for the entire Australian Core Season due to a qualifying resort closure event(s);

If you have selected an All Resorts option in your preferences, you will be entitled to a full refund of your pass purchase if multiple resorts are closed for the entire applicable Core Season in the following circumstances: 

  • If you selected All Resorts Australia: if Perisher, Mt Hotham and Falls Creek in Australia are all closed for the entire Australian Core Season due to a qualifying resort closure event.
  • If you selected All Resorts Australia & Northern Hemisphere: if Perisher, Mt Hotham and Falls Creek in Australia are all closed for the entire Australian Core Season due to a qualifying resort closure event(s), and Vail, Whistler Blackcomb, Breckenridge, Beaver Creek, Crested Butte, Keystone, Park City, Heavenly, Northstar, and Kirkwood are all closed for the entire NH Core Season due to a qualifying resort closure event(s).
What happens if your resorts close for a portion of the applicable Core Season?

If our resorts close for a portion of the applicable Core Season due to a covered closure event like COVID-19, you would be entitled to a refund of your pass purchase based on the length of time that our resorts are closed, and depending on the preferences you have selected. The specific amount of your potential refund will vary based on the preferences you select regarding your Epic Coverage. Please see the question “What will my refund be if there is a covered resort closure?” and Epic Coverage terms for additional details on refund calculations.

What will my refund be under Epic Coverage if there is a covered resort closure?

Epic Coverage provides refunds on certain resort closures that occur during applicable Core Seasons due to disease, war, terrorism, and specific types of natural disasters. If a covered resort closure occurs during a covered period, the amount of your refund will vary based on the preferences you provide:

  • All Resorts or a Primary Resort for coverage: You can choose a specific resort your pass has access to, or you can choose an “All Resorts” option (All Resorts Australia, All Resorts Australia & Northern Hemisphere). Your choice will be used to determine which resort or resorts must be closed to trigger qualifying coverage for a resort closure event(s). 
  • Core Season Visit or Specific Week for coverage: You can choose a specific week that you would most like to have covered, or you can choose “Core Season Visit”. Your choice will be used to determine how long the closure of the resorts or resorts must be to trigger qualifying coverage for resort closure event(s).

Please note that these Epic Coverage preferences have no impact on access to resorts for your Epic Australia Pass – you can still ski or ride at any resort included on your Epic Australia Pass on any day that your pass allows in the 2020 Australian and 2020/21 Northern Hemisphere seasons. The preferences that you select regarding Epic Coverage will only impact your Epic Coverage refund if there is a qualifying resort closure event.

For example: Specific Week selected

If you plan to ski or ride the majority of your days in a single week period and would like to be eligible to receive a refund based on the portion of your chosen week that is lost to a qualifying resort closure event, you can choose a specific week for your Epic Coverage. If there is a covered resort closure of 3+ days during the specific week that you chose:

  • You will have the option to receive a refund under Epic Coverage based on the number of days you have already skied or ridden under your pass up to the point when you submit a refund request due to a qualifying resort closure event.
  • Your refund will be based on the purchase price of your 2020 Epic Australia Pass:

Number of Days

  • Worked Example (Specific Week - Primary Resort): If you select July 20th – 27th, 2020 as your Specific Week of coverage and choose Perisher as your Primary Resort, if Perisher is closed for a period of at least 3 days in this specific week due to a qualifying resort closure event(s), you will receive a 100% refund if you have skied or ridden 0 days on your pass at any Vail Resorts’ resorts or partner resorts prior to your refund request. If you have skied or ridden 3 days on your pass at any Vail Resorts’ resorts or partner resorts prior to your refund request, you will receive a 57% refund of your purchase price.

Please refer to the Epic Coverage terms for additional worked examples as details.

"Core Season Visit" Selected

If you plan to ski or ride throughout the 2020 Australian and/or 2020/21 Northern Hemisphere seasons and would like to receive a refund based on the total portion of the Australian Core Season and / or NH Core Season (as applicable, depending on the coverage preferences you selected)  that are lost due to covered resort closures, you can choose the “Core Season Visit” preference.

Please refer back to the Question: How do I sign up for Epic Coverage?  for the applicable Core Season date ranges.

If there is a covered resort closure of 7+ consecutive days during the applicable Core Season date range, your refund will be the percentage of the applicable Core Season period lost to a covered resort closure, which is determined by dividing the number of days that that the closure transpired by the number of available days in the applicable Core Season:

  • Australian Core Season: 79 available days
  • NH Core Season: 130 available days

Where you choose Perisher, Mt Hotham, Falls Creek as your Primary Resort preference or selected All Resorts Australia as your preference, your refund will be paid at the conclusion of the 2020 Australian season, after you submit your refund request. You must submit your refund request between October 1 and October 31. 

Where you have selected All Resorts Australia & Northern Hemisphere as your resort preference, your refund will be paid at the conclusion of the 2020/21 Northern Hemisphere season. You must you submit your refund request between May 1, 2021 and May 31, 2021. 

  • Worked Example (Core Season Visit - All Resorts Australia): If you select Core Season Visit and choose All Resorts Australia, if Perisher, Mt Hotham and Falls Creek in Australia are all simultaneously closed for 50% of the Australian Core Season due to a covered resort closure(s) you would receive a 50% refund of your pass purchase price.

Please refer to the Epic Coverage terms for additional worked examples details.

If I choose “Core Season Visit” as my time period for coverage, what is the length of the defined season?

For Epic Coverage, we define the percentage of the season lost based on the applicable Core Season. Please refer back to the Question: How do I sign up for Epic Coverage?  for the applicable Core Season date ranges.

For refunds under Epic Coverage that are influenced by the number of days I ski or ride, how are the number of days I skied determined? 

Any days skied or ridden at Vail Resorts’ owned and operated resorts, as well as any days skied or ridden at our partner resorts, will count towards your number of days, regardless of the time period of the season in which you skied or rode.

If a partner resort experiences a resort closure, is it covered under Epic Coverage?

No, Epic Coverage only applies to Vail Resorts owned and operated resorts.  Partner resorts, including Hakuba Valley and Rusutsu are excluded from Epic Coverage and a closure at any of these resorts will not trigger a refund under Epic Coverage. Note that while partner resorts are not included in Epic Coverage, any days used at partner resorts will count towards your number of days skied or ridden, regardless of the time period of the season in which you used them.

HOW DO I SUBMIT AN EPIC COVERAGE REFUND REQUEST?

If I have a qualifying personal event, how do I request a refund?

We hope you get the most out of your Epic Australia Pass purchase this season, but in the unfortunate event that a qualifying personal event occurs in your life, we have a dedicated team set up to assist you. The process to request a refund is:

  1. You must submit a refund request by emailing a representative at This email address is being protected from spambots. You need JavaScript enabled to view it.
  2. The refund request will be validated and the refund calculation under the Epic Coverage refund policy will be determined. Please refer to the “How are Refunds Determined?” section and the Epic Coverage terms for additional details.
  3. A refund will be processed and confirmation of the refund payment sent to you by email.

You must submit your refund request within 30 days of the occurrence of your qualifying personal event to be eligible for a refund under the Epic Coverage refund policy.

If there is a qualifying resort closure, how do I request a refund?

We hope you get the most out of your Epic Australia Pass purchase this season, but in the unfortunate event that a covered resort closure occurs, Vail Resorts will post a notice on the Epic Coverage page at epicaustraliapass.com.au and will include an online form for you to submit a refund request. The process to receive a refund is:

  1. After the notice of a qualifying resort closure is posted on the Epic Coverage page, you can submit a refund request through the online form
    1. For “Specific Week”, your refund request must be submitted within 30 days of the specific week chosen in your preferences.
    2. For “Core Season Visit”, your refund request must be submitted between October 1, 2020 and October 31, 2020 if you chose Perisher, Mt Hotham, Falls Creek as your Primary Resort preference or All Resorts Australia as your preference, and between May 1, 2021 and May 31, 2021 if you selected All Resorts Australia & Northern Hemisphere as your resort preference.
  2. Your refund request will be validated based on the covered resort closure(s) and your refund calculation under the Epic Coverage refund policy will be determined. Please refer to the “How are Refunds Determined?” section for additional details.

Your refund will be processed and sent to you.

Can I go to a resort ticket office or call your call centre to get a refund under Epic Coverage?

No. You can initiate a refund request for personal events by emailing an Epic Australia Pass team member at This email address is being protected from spambots. You need JavaScript enabled to view it., any time after June 24, 2020 when this coverage goes into effect and within 30 days of the qualifying personal event.  For a resort closure, we will post a notice on the Epic Coverage page on epicaustraliapass.com.au and will include an online form for you to submit a refund request.

Additional FAQS?

I have more detailed questions about the coverage. Where can I get more information?

Please refer to the Epic Coverage terms which are available for viewing or downloading here.

Epic Australia