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FAQs

2024 EPIC AUSTRALIA PASS FREQUENTLY ASKED QUESTIONS

Have questions? Check-out our FAQs below or search our Help Centre.

PURCHASE AND PAYMENT

I have paid $49 upfront, when do I pay the rest?

The final balance payment will be charged in the week commencing 29 April 2024 to the credit card on file. The $49 upfront payment, as well as the balance, is non-cancellable, non-refundable and non-transferable.

$49 UPFRONT AGREEMENT

According to the Terms and Conditions of the 2024 Epic Australia Pass, by paying the initial payment of $49 you acknowledge that you understand you are committing to buy the Epic Australia Pass for the 2024 Australian winter season and the 2024/25 Northern Hemisphere winter season, and that the credit card you provide is authorised for payment of the remaining balance of your purchase in the week commencing 29 April 2024.

Except as provided under the Australian Consumer Law, in our Terms and Conditions (including under the Epic Coverage Terms), the Epic Australia Pass is a non-cancellable, non-refundable purchase. The Epic Australia Pass is personal to you (and all payments made to purchase it) cannot be transferred or deferred to a future season.

I have paid $49 upfront; can I cancel my purchase if I change my mind?

No, by paying the initial upfront payment of $49 you acknowledge that you understand you are committing to complete your purchase of the 2024 the Epic Australia Pass.

$49 UPFRONT AGREEMENT

According to the Terms and Conditions of the 2024 Epic Australia Pass, by paying the initial payment of $49 you acknowledge that you understand you are committing to buy the Epic Australia Pass for the 2024 Australian winter season and the 2024/25 Northern Hemisphere winter season, and that the credit card you provide is authorised for payment of the remaining balance of your purchase in the week commencing 29 April 2024.

Except as provided under the Australian Consumer Law, in our Terms and Conditions (including under the Epic Coverage Terms), the Epic Australia Pass is a non-cancellable, non-refundable purchase. The Epic Australia Pass is personal to you (and all payments made to purchase it) cannot be transferred or deferred to a future season.

How do I make my final balance payment before the payment deadline?
To complete your final balance payment prior to the 29 April deadline, follow these steps:
  • Click here to sign into your Epic Australia Pass account
  • Select Purchases & Payment Plans and then Payment Plans
  • Select View Order Details
  • Click on the Select to Pay circle to the right of each Pass holder name and then select Pay Now
How do I update my credit card details before the final balance payment?
To update your credit card details prior to the 29 April payment date, please follow these steps:
  • Click here to sign into your Epic Australia Pass account
  • Select Payment Methods
  • Enter new card details and then Update

PASS COLLECTION

How will I collect my 2024 Epic Australia Pass?

All Epic Australia Pass lift access will be loaded directly into your online account once final balance payment is complete, and can be accessed in 2024 using your existing Mountain Access Card/s.

With zero waste to landfill by 2030 as one of our targets through our EpicPromise Commitment to Zero, re-using Mountain Access Cards is a simple way we can all reduce our collective environmental footprint.

Lost your card or have never had one before? Click here to secure your new card for collection at a Lift Ticket Pick Up machine on arrival in resort.

PASS HOLDER ACCESS

What Resort lift access do I get with a 2024 Epic Australia Pass?

With your 2024 Epic Australia Pass you will enjoy unlimited and unrestricted lift access in Perisher, Falls Creek and Hotham for the 2024 season, followed by access to world class resorts across North America, Japan and Europe for the 2024/25 Northern Hemisphere season.

Explore all resort access included on the 2024 Epic Australia Pass here.

If I buy a 2024 Epic Australia Pass, do I get lift access now?

No. The 2024 Epic Australia Pass starts with lift access in Perisher, Falls Creek and Hotham in the 2024 Australian snow season (June - October 2024) followed by the 24/25 Northern Hemisphere winter season (November 2024 - April 2025).

Click here to find out more about 2024 Epic Australia Pass resort access.

What are North American Restricted Peak Dates for the 2024/25 season?

Lift access is restricted during the below periods at the following North American resorts: Whistler Blackcomb, Vail, Beaver Creek, Breckenridge, Keystone, Park City, Heavenly, Northstar, Kirkwood and Stowe.

Anticipated Restricted Dates*

  • 29 Nov - 30 Nov, 2024
  • 19 Dec - 31 Dec, 2024
  • 18 Jan, 2025
  • 15 Feb - 16 Feb, 2025
  • 1 Mar, 2025
  • 8 Mar, 2025
  • 15 Mar, 2025

*Subject to change

What options do I have for adding Skitube to my Epic Australia Pass?

You can select the Epic Australia Pass Skitube Add-On during the purchase process to access to unlimited Skitube travel to, from, and between Perisher Valley throughout the 2024 season.

Skitube is the safest and most convenient way to travel to Perisher. The Skitube add-on includes free parking at Bullocks Flat and Kosciuszko National Park entry when travelling aboard Skitube. 

Does the Epic Australia Pass purchase price include Resort Entry fees?

No. Resort and National Park Entry passes are purchased directly from the facilitating organisation. Pricing and information specific to the resort that you are visiting can be found below:

 

PASS HOLDER BENEFITS

What benefits are included with the 2024 Epic Australia Pass?

2024 Epic Australia Pass holders will have access to the following benefits when visiting Perisher, Falls Creek and Hotham

  • 6 Bring a Mate discount invitations
  • 20% off group and private lessons
  • 20% off equipment rental
  • 15% off retail purchases
  • Up to 15% off at Perisher and Hotham owned food and beverage outlets
  • Free access to First Tracks
  • Free Night Skiing
  • 15% off accommodation at The Station in Jindabyne

For full details on 2024 Epic Australia Pass benefits including benefits in the 24/25 Northern Hemisphere season please click here.

How will I access my 2024 Epic Australia Pass benefits?

Epic Australia Pass benefits are automatically available once you have finalised the purchase of your 2024 Epic Australia Pass, and the relevant products are available for purchase online – this is anticipated to be around mid March 2024.

Sign up to receive news and offers from our resorts to make sure you're among the first to know when 2024 lessons and rentals become available;

EPIC COVERAGE

What is Epic Coverage?

Epic Coverage is included with every 2024 Epic Australia Pass and helps you explore the mountains you love with more peace of mind. Under Epic Coverage, you may be eligible to receive a full or prorated refund of your 2024 Epic Australia Pass for certain qualifying events including, job loss and injury, as well as some COVID-19 related scenarios. Refunds are subject to eligibility and are based on your Epic Coverage elections and the Epic Coverage Terms and Conditions.

LEARN MORE

Why do I need to tailor my Epic Coverage?

We know that everyone’s travel plans are different. While some people may choose to visit our resorts once during the season for a long period, others may choose to visit multiple times for different durations.

Tailoring your Epic Coverage preferences ensures that the protection provided to you is based on your unique way of traveling.

Head to our Epic Coverage FAQs for more information.

PASS TYPES

What are the Epic Australia Pass age categories?

Age categories are based on the age that the Pass holder will be on 8 June 2024 

Adult 18 – 64 years

Child 5 – 17 years

Infant 1 – 4 years

Senior 65 years and over 

The Over 70’s resort-based Season Pass for Perisher, Falls Creek and Hotham will be available for purchase in 2024. Please stay tuned to our Resort websites for details. 

Note: The Over 70’s Season Pass is not part of the Epic Australia Pass program, does not include Epic Coverage and will only provide access to Perisher, Falls Creek and Hotham.

Is there an Australian Military Epic Pass option?

Although there is no Epic Australia Military Pass, guests can purchase the Military Epic Pass which is on sale through the North American Epic Pass website.

The 23/24 Military Epic Pass providing lift access in the 2024 Australian winter season went off sale on Sunday 3 December 2023. The 24/25 Military Epic Pass providing lift access in the 2025 Australian winter season is scheduled to go on sale in March 2024. Please check www.epicpass.com for more information at that time. 

As the Military Epic Pass is sold and administered by the U.S. Epic Pass team via www.epicpass.com, all communication regarding purchase and verification should be directed to that team via seasonpass@vailresorts.com. Unfortunately, the Epic Australia Pass team does not have access to the US sales system and is unable to assist in the purchase process.

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