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2021 Winter Experience

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2021 Winter Experience

Perisher, Hotham and Falls Creek are back for an epic 2021 winter season, and the Epic Australia Pass lets you enjoy them all. Find out more about what you can expect from each of our resorts this season.

An update from us

Friday 18 June 2021
 

Falls Creek and Hotham

We look forward to welcoming all guests into the resort following the announcement of relaxed travel restrictions for Melbourne residents. To ensure our resort remains safe and compliant with Government restrictions, we wish to make Melbourne guests aware that entry into the resort is only permitted where visitors can provide proof of a negative COVID test taken within 72 hours of departing Melbourne. The Alpine Resort Management Board will be responsible for implementing these checks and more information can be found here.

These measures will continue to be reviewed by the State Government in line with other COVID safe settings.

We’re excited to have our lifts spinning, and we will continue making snow at every opportunity, and plan to open more terrain as soon as we can.

To facilitate a successful COVID safe 2021 snow season, we ask all guests visiting the resort to comply with current Government COVID-19 restrictions including travel restrictions. Please adhere to the health and safety protocols we have put in place to keep our resort, guests, and local communities safe this season.

Perisher

We ask all guests planning to visit Perisher to review the latest Covid-19 updates and adhere to NSW health advice to get tested for COVID-19, or self-isolate where necessary. Detailed exposure sites and further information can be found on the NSW government website. Please note that face coverings are highly recommended in the resort including on Skitube and indoor venues. Please adhere to the health and safety protocols we have put in place to keep our resort, guests and local communities safe this season. 

Staying safe together

We’re pleased to welcome you back into our resorts, however the safety of our guests, employees and communities is our number one priority. When visiting any of our resorts we ask you follow the below tips to ensure a safe winter for everyone;

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We do not anticipate 2021 Epic Australia Pass holders will need to make reservations to ski or ride at Perisher, Falls Creek or Hotham this season. However, in the event the resorts need to manage capacity to allow for physical distancing, Vail Resorts may manage access through a reservation system that prioritises pass holders.

Plan your winter holiday today

Lessons and rentals are now on sale at Perisher, Falls Creek, and Hotham. Pre-purchase to unlock pass holder discounts and avoid crowds.

Frequently Asked Questions: 

    What lesson and rental products will be available for the 2021 snow season?

    A full range of lessons, rentals, Skitube and Winter Sports Club programs will be available this season including:

    • 2021 Epic Australia Pass
    • Snowsports Lessons & Programs
    • Private Lessons (Adults & Kids)
    • Adult Group Lessons
    • Half Day Kids Group Lessons (Ages 3+) 
    • Winter Sports Club Programs
    • Skitube
    • Ski & board equipment, helmet and clothing rental 
    When will lift tickets, lessons and rentals be available to buy online?

    Perisher, Falls Creek and Hotham lift tickets, lessons and rentals are on sale now for the entire season!

    Will there be limited access to lifts and lessons this season?

    For Epic Australia Pass holders, we do not anticipate 2021 Epic Australia Pass holders will need to make reservations to ski or ride at Perisher, Falls Creek or Hotham this season. However, in the event the resorts need to manage capacity to allow for physical distancing, Vail Resorts may manage access through a reservation system that prioritises pass holders.

    We encourage guests to book online in advance to avoid disappointment as lift tickets may sell out.

    How can I book accommodation?

    We strongly recommend booking accommodation online and well in advance of your planned travel dates.Make sure to check the Terms and Conditions associated to your accommodation prior to booking.

    Will there be Terrain Parks this season?

    Yes, we will have terrain parks this season. The location of each terrain park will be subject to terrain availability and lift access.

    Will there be winter events this season?

    Yes, we will be announcing a schedule of COVID-safe winter events closer to the snow season.

Epic Australia Pass:

Will reservations be required for Epic Australia Pass holders?

We do not anticipate 2021 Epic Australia Pass holders will need to make reservations to ski or ride at Perisher, Falls Creek or Hotham this season. However, in the event the resorts need to manage capacity to allow for physical distancing, Vail Resorts may manage access through a reservation system that prioritises pass holders.

Have more questions about Epic Australia Pass? 

See more frequently asked questions

Health & Safety:

How are you protecting the health and safety of guests, employees and resort communities?
  • We will continue to operate within relevant Government regulations as and when they evolve relating to COVID-19 and resort operations. This may mean we need to operate with capacity limits at certain times of the season.
  • Physical distancing will be actively promoted throughout our resorts in lift queues, on lifts, within indoor facilities and on transport. 
  • We will continueto implement enhanced hygiene and cleaning protocols including staff training and provision of hand sanitisation stations .
  • We are respectfully asking guests who are feeling unwell to not visit our resorts.
  • Cash will not be accepted by outlets operated by us.
  • We’re limiting venue occupancy to align with the Government’s regulationsand using QR check-in codes at indoor venues. 
  • We will adhere to  limits on public gatherings and events.  
  • We recommend you wear a face mask if it is hard to maintain 1.5 metres of physical distance from others or if you have COVID-19 symptoms.
  • We encourage guests to download and use the VIC/NSW State Services app to enable seamless check-in at venues for contact tracing related to coronavirus (COVID-19).
What will you do if there is a COVID-19 case detected in resort?
  • In the event of COVID-19 detection we will provide a coordinated response with the State Health Department. Although this process will be directed by the State Health department, it will likely involve isolation of the impacted guest or staff member and contact tracing support procedures to identify all at-risk people who may also be required to enter a period of quarantine.
  • The resort will follow the directions of the State health Department to undertake reactive cleaning and sanitation protocols.

Refunds and Cancellation Policy

What is your cancellation policy?

Considering the current COVID-19 situation, we’ve made our cancellation policy simpler and more flexible than ever so you can book with complete confidence for the 2021 snow season. 

Key terms of our policy are summarised below and are applicable to all products except for the Epic Australia Pass and season long Winter Sports Club programs.

  • If requested 7 or more days prior to the earliest scheduled commencement date of any product or service within the booking: change/cancellation is completed at no additional cost
  • If requested within 7 days and more than 48 hours prior to the earliest scheduled commencement date of any product of service within the booking: change/cancellation will attract a fee of $50; and
  • If requested within 48 hours of the earliest scheduled commencement date of any product or service within the booking: change/cancellation will attract a fee of 100% of the total booking price.

Click here to find out more.

 

Further Questions

Please contact our Epic Australia Pass experts at This email address is being protected from spambots. You need JavaScript enabled to view it. with any additional questions.

Epic Australia