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2021 Winter Experience

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2021 Winter Experience

Perisher, Hotham and Falls Creek are back for an epic 2021 winter season, and the Epic Australia Pass lets you enjoy them all. Find out more about what you can expect from each of our resorts this season.

An update from us

Perisher

Thursday 16 September

WE’RE BACK FOR SPRING SKIING!

The NSW Government has announced that the Snowy Monaro lockdown has lifted and we are so excited to welcome guests from non-lockdown LGAs back to our slopes from today, 16 September.

We can’t wait to get back to doing what we love. Safety remains our highest priority and our teams will be working hard to gradually reopen the resort, operating in accordance with Government requirements.

When planning your trip please note;

  • All lift tickets, lessons and rentals should be purchased online and in advance
  • Masks are mandatory in all indoor venues
  • Please see below for other COVID Safe requirements

For information on operating lifts, visit our lift status report and please note the following initial operations;

  • Lifts in Perisher Valley will open, with Blue Cow, Guthega and Smiggin Holes remaining closed
  • Leichhardt and Yabby Flat Terrain Parks will open for the weekend of 18 and 19 September
  • Skitube will not be operating
  • Snowsports school will open for Private Lessons only
  • Retail, rental and other facilities in the Perisher Centre and Skitube terminal will open

Impacted guests can visit the Perisher Help Centre for more information on refunds of pre-paid lessons and rental products. Epic Coverage may apply to your circumstances, so please head to our Epic Coverage FAQ’s for more information. A link to the full terms and conditions of the 2021 Epic Australia Pass is available here.

Falls Creek and Hotham

Wednesday 8 September 

Falls Creek and Hotham are so excited to welcome regional Victorian guests back to ski and board from Friday 10 September, after the end of lockdown in regional Victoria.

We are so excited to once again be getting back to doing what we love. Safety remains our highest priority and our teams will be working hard to  gradually reopen the resort, operating in accordance with Government requirements. We encourage everyone to follow the COVID SAFE rules at both resorts when visiting. Please visit the Falls Creek and Hotham websites for more information.

 COVID SAFE REQUIREMENTS 

Please help protect the remainder of our season by following the COVID SAFE rules when visiting the resort and adhering to the below government requirements;

  • All guests, including those from our local communities, must have had a COVID test within 72hrs before arriving in resort and be able to show proof of a negative result (children under 12 years do not need to be tested); and
  • Masks are mandatory at all times, including indoor and outdoor areas
  • All premises within the resort must check the IDs of everyone they serve to ensure COVID safe operations. Please be prepared to provide identification.

When planning your trip, we advise you to buy lift tickets, lessons and rentals in advance and online to ensure a smooth arrival as capacity within indoor areas will be reduced.

TRAVEL RESTRICTIONS 

The Victorian Government are regularly updating the travel restrictions and zoning classifications required to travel in Victoria. Before travelling to the resort please check for state updatesinterstate travel restrictions and changes to the NSW-VIC border bubble.

Additionally, guests must also follow State Government health orders and requirements from their home State as they apply to domestic travel restrictions. Please make sure to check domestic travel restrictions in your State when planning your trip and again before travelling.

CANCELLATIONS AND REFUNDS 

For guests who were impacted by the lockdown, our Guest Services team will continue to refund any pre-purchased, lessons and rentals during the lockdown period in the coming weeks. Epic Coverage may apply to your circumstances, so please head to our Epic Coverage FAQ’s for more information. If you have been impacted by other travel restrictions find out more about our  Refunds and Cancellation Policy at the Falls Creek and Hotham websitesWe hope to see you again soon when travel is permitted.

Staying safe together

We’re pleased to welcome you back into our resorts, however the safety of our guests, employees and communities is our number one priority. When visiting any of our resorts we ask you follow the below tips to ensure a safe winter for everyone;

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We do not anticipate 2021 Epic Australia Pass holders will need to make reservations to ski or ride at Perisher, Falls Creek or Hotham this season. However, in the event the resorts need to manage capacity to allow for physical distancing, Vail Resorts may manage access through a reservation system that prioritises pass holders.

Plan your winter holiday today

Lessons and rentals are now on sale at Perisher, Falls Creek, and Hotham. Pre-purchase to unlock pass holder discounts and avoid crowds.

Frequently Asked Questions: 

    What lesson and rental products will be available for the 2021 snow season?

    A full range of lessons, rentals, Skitube and Winter Sports Club programs will be available this season including:

    • 2021 Epic Australia Pass
    • Snowsports Lessons & Programs
    • Private Lessons (Adults & Kids)
    • Adult Group Lessons
    • Half Day Kids Group Lessons (Ages 3+) 
    • Winter Sports Club Programs
    • Skitube
    • Ski & board equipment, helmet and clothing rental 
    When will lift tickets, lessons and rentals be available to buy online?

    Perisher, Falls Creek and Hotham lift tickets, lessons and rentals are on sale now for the entire season!

    Will there be limited access to lifts and lessons this season?

    For Epic Australia Pass holders, we do not anticipate 2021 Epic Australia Pass holders will need to make reservations to ski or ride at Perisher, Falls Creek or Hotham this season. However, in the event the resorts need to manage capacity to allow for physical distancing, Vail Resorts may manage access through a reservation system that prioritises pass holders.

    We encourage guests to book online in advance to avoid disappointment as lift tickets may sell out.

    How can I book accommodation?

    We strongly recommend booking accommodation online and well in advance of your planned travel dates.Make sure to check the Terms and Conditions associated to your accommodation prior to booking.

    Will there be Terrain Parks this season?

    Yes, we will have terrain parks this season. The location of each terrain park will be subject to terrain availability and lift access.

    Will there be winter events this season?

    Yes, we will be announcing a schedule of COVID-safe winter events closer to the snow season.

Epic Australia Pass:

Will reservations be required for Epic Australia Pass holders?

We do not anticipate 2021 Epic Australia Pass holders will need to make reservations to ski or ride at Perisher, Falls Creek or Hotham this season. However, in the event the resorts need to manage capacity to allow for physical distancing, Vail Resorts may manage access through a reservation system that prioritises pass holders.

Have more questions about Epic Australia Pass? 

See more frequently asked questions

Health & Safety:

How are you protecting the health and safety of guests, employees and resort communities?
  • We will continue to operate within relevant Government regulations as and when they evolve relating to COVID-19 and resort operations. This may mean we need to operate with capacity limits at certain times of the season.
  • Physical distancing will be actively promoted throughout our resorts in lift queues, on lifts, within indoor facilities and on transport. 
  • We will continueto implement enhanced hygiene and cleaning protocols including staff training and provision of hand sanitisation stations .
  • We are respectfully asking guests who are feeling unwell to not visit our resorts.
  • Cash will not be accepted by outlets operated by us.
  • We’re limiting venue occupancy to align with the Government’s regulationsand using QR check-in codes at indoor venues. 
  • We will adhere to  limits on public gatherings and events.  
  • We recommend you wear a face mask if it is hard to maintain 1.5 metres of physical distance from others or if you have COVID-19 symptoms.
  • We encourage guests to download and use the VIC/NSW State Services app to enable seamless check-in at venues for contact tracing related to coronavirus (COVID-19).
What will you do if there is a COVID-19 case detected in resort?
  • In the event of COVID-19 detection we will provide a coordinated response with the State Health Department. Although this process will be directed by the State Health department, it will likely involve isolation of the impacted guest or staff member and contact tracing support procedures to identify all at-risk people who may also be required to enter a period of quarantine.
  • The resort will follow the directions of the State health Department to undertake reactive cleaning and sanitation protocols.

Refunds and Cancellation Policy

What is your cancellation policy?

Find out more on Epic Coverage

 

Further Questions

Please contact our Epic Australia Pass experts at info@epicaustraliapass.com.au with any additional questions.

Epic Australia