We Are Epic Together

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Effective 04 August 2020:

Guests with an Epic Australia Pass, Epic Pass or Epic Military Pass are no longer required to make pass access reservations to visit Perisher.

As we continue to monitor COVID-19 in Australia and align with public health recommendations, we may have to re-introduce pass holder access reservations at a later date if it is deemed necessary to keep our employees, guests and communities safe. To help us keep the resort safe, guests are requested to stay home if they are not feeling well or are considered high risk, and to practice good hygiene and maintain physical distance while at the resort.

For guests without an Epic Australia Pass, Epic Pass or Epic Military Pass, lift tickets need to be purchased in advance. Lift tickets for the coming weeks will be released progressively. 

We thank you for your patience as we work through this challenging time. 

Falls Creek and Hotham Update: 

Vail Resorts announced it will not reopen its lift operations at Falls Creek and Hotham for Spring skiing and snowboarding following the Victorian Government’s introduction of Stage 4 restrictions for Melbourne and Stage 3 restrictions for regional Victoria, which will be in place for six weeks. This announcement follows the Company’s decision on 9 July to suspend operations until at least 19 August, in line with the re-introduction of Stage 3 restrictions for greater Melbourne and the closure of the NSW border.


Changes to the 2020 Epic Australia Pass:

As a loyal pass holder we want you to be able retain your pass with peace of mind so we are including Epic Coverage for Free, terms and conditions apply

In order to manage resort capacity, Bring-A-Mate tickets will not be included with the 2020 Epic Australia Pass benefits. Additionally, the Epic Australia Pass Skitube add-on will no longer be offered as the Skitube will operate at reduced capacity and will require advance purchased tickets to allow for physical distancing. A full list of updated benefits are here. Guests who have purchased a 2020 Epic Australia Pass are encouraged to review these updated benefits carefully to ensure you understand the changes.

  • 6 Bring a Mate discounted invitations - not available
  • First Tracks - changes to scheduling
  • Perisher Skitube Season Pass Add-on - not available

Please Note: Pass Holders have free access to Perisher's Neon Night Skiing & Boarding and First Tracks. To appropriately manage capacity due to physical distancing requirements Pass Holders will need to register through the Perisher online store.


Vail Resorts’ Commitment to Safety

To provide a safe experience for everyone, all skiers and snowboarders will be asked to cooperate with changed resort operations at Perisher this season including:

    • Face Coverings: Employees will be required to wear a face covering while on Perisher premises including at The Station, but not limited to: arriving and departing the resort in car parking facilities, while using lifts, on Skitube and shuttle buses, in public places, and while skiing and snowboarding.
    • Lift Tickets & Passes: Skiers and snowboarders will only be able to access the resorts with pre-purchased passes or lift tickets. Lift tickets will be available in limited quantities for advance purchase online, with on-the-day lift ticket purchases at the resorts not available until further notice. Perisher will limit daily lift tickets sales to provide physical distancing. 
    • Lifts: Lift operations will run at reduced capacity to allow for physical distancing. Guests who live together will be allowed to ride lifts together, while others will be required to physically distance with reduced capacity by lift type.
    • Skitube: In order to provide physical distancing, resort transportation, including Perisher’s Skitube, will be operating at reduced capacity with amended timetables. Guests must purchase their Skitube tickets online and in advance, as on-the-day purchasing will not be available. Skitube guests carrying luggage for overnight stays will be required to travel outside of peak operating periods.
    • Food and Beverage: With indoor physical distancing requirements in place, food and beverage options and indoor seating will be limited, but additional outdoor seating will be provided. In most cases food service will be limited to take-away, at least in the early season. Guests are encouraged to bring their own snacks and lunch to enjoy on the mountain. Most venues will be cashless for contactless payment. Depending on further easing of physical distancing guidelines as the season progresses, food and beverage facilities may gain more capacity and be able to expand services.
    • Activities: There will be no tobogganing or Tubetown on offer at Perisher.
    • Snowsports School: Snowsports School programs will be limited with more programs being offered throughout the season as restrictions ease and offerings can be safely expanded.
    • Lodging: Hotels, apartments and lodges will operate at reduced capacity to ensure that physical distancing can be achieved in restaurants and common areas. For more information about hospitality reservations and protocols. 

Guest Commitment To Safety

To enable safe resort operations, guests are requested to stay home if they are not feeling well or are considered high risk. To ensure the safest experience for everyone, guests will be asked to respect all protocols and respect physical distancing guidelines.

    • Face Coverings: Guests are required to wear a face covering while on Perisher premises including at The Station, including but not limited to: arriving and departing the resort in car parking facilities, while using lifts, on Skitube and shuttle buses, in public places, and while skiing and snowboarding.
    • Physical Distancing Guidelines: Physical distancing will be provided at each resort, based on the amount of terrain and lifts open. Guests will be asked to respect 1.5metres of physical distance at all times in the ski area and at ski lifts, unless they are with a group that they live with.
    • Personal Responsibility : A safe snow experience is the responsibility of everyone. Guests are expected to adhere to government hygiene and physical distancing guidelines, in addition to the Alpine Responsibility Code, to provide a safe environment for everyone. The Australian Government is encouraging guests to download the COVIDSafe app to improve safety. You can find more information and download it here.


Find out more details about operations at Perisher, Falls Creek and Hotham below:


We know these are uncertain times and want to ensure that we are providing you both peace of mind about your Epic Australia Pass purchase as well as flexibility to make a choice about your commitment to the season ahead of opening day. We recognise the various impacts of COVID-19 on our guests and we are offering a refund in advance of the season if you do not want to continue with your pass.

Vail Resorts is also redefining Pass Refund Protection for 2020 by providing Epic Coverage to everyone who purchases an Epic Australia Pass. Epic Coverage, which is free for all pass holders, replaces the need to purchase Pass Refund Protection and provides refunds associated with certain personal events, including illness, job loss, and injury. It also expands coverage to provide refunds to guests for certain resort closures, including for resort closures due to COVID-19. Any guests who do not elect a refund by 12 July will be charged the final payment for your 2020 Epic Australia Pass. 

After the 12 July refund deadline, the 2020 Epic Australia Pass is non-refundable except as provided for under Epic Coverage and under Australian Consumer Law. All guests will receive a refund of any Pass Refund Protection and Skitube add-ons purchased for the 2020 season.

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Free Epic Coverage for peace of mind, and more time to make your decision. Protection against:

  • Job loss
  • Certain resort closures (eg. COVID-19)
  • Injury


For more information please visit our Epic Australia Pass Frequently Asked Questions:


Epic Australia