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2021 Winter Experience

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2021 Winter Experience

Perisher, Hotham and Falls Creek are back for an epic 2021 winter season, and the Epic Australia Pass lets you enjoy them all. Find out more about what you can expect from each of our resorts this season.

An update from us

Perisher

Wednesday 21 July

Stay-at-home orders are in place for specific areas in NSW. If the stay-at-home order applies to you, you are not permitted to visit us, or purchase products from us for use during the period of the stay at home orders. Impacted guests can visit our Help Centre for more information on pre-paid lessons and rental product queries. Epic Coverage may apply to your circumstances, so please head to our Epic Coverage FAQ’s for more information. A link to the full terms and conditions of the 2021 Epic Australia Pass is available here.

Additionally, guests must also follow health orders and requirements from their home State as they apply to domestic travel restrictions. Please make sure to check domestic travel restrictions in your State when planning your trip and again before travelling.

The health and safety of our guests, communities and staff is our highest priority. As mandated by NSW Health, all guests able to travel must wear fitted face coverings in any non-residential indoor areas including Skitube, buses and over snow transport vehicles, unless an exemption applies to the person.

Under the current NSW Public Health Order, a fitted face covering means a mask or other covering that:

  • Fits securely around the face, and;
  • Is designed or made to be worn over the nose and mouth for protection against infection.

When wearing your fitted face covering it must be covering both your nose and mouth. Scarfs and bandanas are not considered a “fitted face covering” under the NSW Public Health Order and this also includes the use of buffs and neck warmers.

Please carry a fitted face covering with you at all times while at Perisher.

The NSW Government requires all persons visiting certain venues to check-in by scanning the QR code at the entrance of the venue and then when leaving, check out.

For all guests planning to visit Perisher please review the latest COVID-19 updates and adhere to NSW Health advice regarding exposure sites, when to get tested for COVID-19, or self-isolate where necessary. Information can be found on the NSW government website.

Falls Creek and Hotham

27 July

Falls Creek and Hotham will re-open on Wednesday 28 July!

The Victorian Government has announced the end of the state-wide Stay at Home Directions and we are so excited to welcome all our guests back to ski and board.

The safety of our guests, staff and community is, and always will be, our highest priority and we encourage everyone to follow the COVID SAFE rules when visiting the resort.

Please also be aware of the below government requirementsincluding;

  • All guests, including those from our local communities, planning to visit the resort are required to return a negative COVID-19 test within 72hrs of visiting the resort; and
  • Masks are mandatory at all times, including indoor and outdoor areas

Please pre-purchaselessons and rentals in advance and online to ensure smooth arrival as capacity within indoor areas will be reduced.We are working hard to safely reopen the mountainafter heavy snowfalls, please head to the Hotham and Falls Creek snow reports to see what lifts and terrain are available when planning your trip. 

For guests who were impacted by the lockdown, our Guest Services team will continue to refund any pre-purchased, lessons and rentals during the lockdown period in the coming weeks. Epic Coverage may apply to your circumstances, so please head to our Epic Coverage FAQ’s for more information. 

 

Staying safe together

We’re pleased to welcome you back into our resorts, however the safety of our guests, employees and communities is our number one priority. When visiting any of our resorts we ask you follow the below tips to ensure a safe winter for everyone;

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We do not anticipate 2021 Epic Australia Pass holders will need to make reservations to ski or ride at Perisher, Falls Creek or Hotham this season. However, in the event the resorts need to manage capacity to allow for physical distancing, Vail Resorts may manage access through a reservation system that prioritises pass holders.

Plan your winter holiday today

Lessons and rentals are now on sale at Perisher, Falls Creek, and Hotham. Pre-purchase to unlock pass holder discounts and avoid crowds.

Frequently Asked Questions: 

    What lesson and rental products will be available for the 2021 snow season?

    A full range of lessons, rentals, Skitube and Winter Sports Club programs will be available this season including:

    • 2021 Epic Australia Pass
    • Snowsports Lessons & Programs
    • Private Lessons (Adults & Kids)
    • Adult Group Lessons
    • Half Day Kids Group Lessons (Ages 3+) 
    • Winter Sports Club Programs
    • Skitube
    • Ski & board equipment, helmet and clothing rental 
    When will lift tickets, lessons and rentals be available to buy online?

    Perisher, Falls Creek and Hotham lift tickets, lessons and rentals are on sale now for the entire season!

    Will there be limited access to lifts and lessons this season?

    For Epic Australia Pass holders, we do not anticipate 2021 Epic Australia Pass holders will need to make reservations to ski or ride at Perisher, Falls Creek or Hotham this season. However, in the event the resorts need to manage capacity to allow for physical distancing, Vail Resorts may manage access through a reservation system that prioritises pass holders.

    We encourage guests to book online in advance to avoid disappointment as lift tickets may sell out.

    How can I book accommodation?

    We strongly recommend booking accommodation online and well in advance of your planned travel dates.Make sure to check the Terms and Conditions associated to your accommodation prior to booking.

    Will there be Terrain Parks this season?

    Yes, we will have terrain parks this season. The location of each terrain park will be subject to terrain availability and lift access.

    Will there be winter events this season?

    Yes, we will be announcing a schedule of COVID-safe winter events closer to the snow season.

Epic Australia Pass:

Will reservations be required for Epic Australia Pass holders?

We do not anticipate 2021 Epic Australia Pass holders will need to make reservations to ski or ride at Perisher, Falls Creek or Hotham this season. However, in the event the resorts need to manage capacity to allow for physical distancing, Vail Resorts may manage access through a reservation system that prioritises pass holders.

Have more questions about Epic Australia Pass? 

See more frequently asked questions

Health & Safety:

How are you protecting the health and safety of guests, employees and resort communities?
  • We will continue to operate within relevant Government regulations as and when they evolve relating to COVID-19 and resort operations. This may mean we need to operate with capacity limits at certain times of the season.
  • Physical distancing will be actively promoted throughout our resorts in lift queues, on lifts, within indoor facilities and on transport. 
  • We will continueto implement enhanced hygiene and cleaning protocols including staff training and provision of hand sanitisation stations .
  • We are respectfully asking guests who are feeling unwell to not visit our resorts.
  • Cash will not be accepted by outlets operated by us.
  • We’re limiting venue occupancy to align with the Government’s regulationsand using QR check-in codes at indoor venues. 
  • We will adhere to  limits on public gatherings and events.  
  • We recommend you wear a face mask if it is hard to maintain 1.5 metres of physical distance from others or if you have COVID-19 symptoms.
  • We encourage guests to download and use the VIC/NSW State Services app to enable seamless check-in at venues for contact tracing related to coronavirus (COVID-19).
What will you do if there is a COVID-19 case detected in resort?
  • In the event of COVID-19 detection we will provide a coordinated response with the State Health Department. Although this process will be directed by the State Health department, it will likely involve isolation of the impacted guest or staff member and contact tracing support procedures to identify all at-risk people who may also be required to enter a period of quarantine.
  • The resort will follow the directions of the State health Department to undertake reactive cleaning and sanitation protocols.

Refunds and Cancellation Policy

What is your cancellation policy?

Find out more on Epic Coverage

 

Further Questions

Please contact our Epic Australia Pass experts at This email address is being protected from spambots. You need JavaScript enabled to view it. with any additional questions.

Epic Australia