2024 Epic Australia Pass Frequently Asked Questions
Have questions? Check-out our FAQs below or search our Help Centre.
Pass Collection
- How do I collect my 2024 Epic Australia Pass?
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All Epic Australia Pass lift access will be loaded directly into your online account once final balance payment is complete, and can be accessed in 2024 using your existing Mountain Access Card/s.
If you selected a new Mountain Access Card with your Epic Australia Pass purchase, a QR code has been loaded into your account and can be located on your order confirmation email or by signing in here and selecting 'Lift Pass QR Codes'. Simply scan your QR Code at one of our ticket pick up machines in resort and your card(s) will be printed. For more information on collection points, please click here.
Pass Holder Access
- What Resort lift access do I get with a 2024 Epic Australia Pass?
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With your 2024 Epic Australia Pass you will enjoy unlimited and unrestricted lift access in Perisher, Falls Creek and Hotham for the 2024 season, followed by access to world class resorts across North America, Japan and Europe for the 2024/25 Northern Hemisphere season.
Explore all resort access included on the 2024 Epic Australia Pass here.
- What are North American Restricted Peak Dates for the 2024/25 season?
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Lift access is restricted during the below periods at the following North American resorts: Whistler Blackcomb, Vail, Beaver Creek, Breckenridge, Keystone, Park City, Heavenly, Northstar, Kirkwood and Stowe.
Restricted Peak Dates
- 29 Nov - 30 Nov, 2024
- 19 Dec - 31 Dec, 2024
- 18 Jan, 2025
- 15 Feb - 16 Feb, 2025
- 1 Mar, 2025
- 8 Mar, 2025
- 15 Mar, 2025
- What options do I have for adding Skitube to my Epic Australia Pass?
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Already secured your 2024 Epic Australia Pass, Epic Australia Adaptive Pass, US Epic Pass, or Epic Military Pass and want to add Unlimited Skitube? Please click here for pricing and a link to complete your purchase.
- Does the Epic Australia Pass purchase price include Resort Entry fees?
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No. Resort and National Park Entry passes are purchased directly from the facilitating organisation. Pricing and information specific to the resort that you are visiting can be found below:
Pass Holder Benefits
- What benefits are included with the 2024 Epic Australia Pass?
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2024 Epic Australia Pass holders will have access to the following benefits when visiting Perisher, Falls Creek and Hotham
- 6 Bring A Mate discount invitations
- 20% off group and private lessons
- 20% off equipment rental
- 15% off retail purchases
- Up to 15% off at Perisher and Hotham owned food and beverage outlets
- Free access to First Tracks
- Free Night Skiing
- 15% off accommodation at The Station in Jindabyne - Promo Code: EPICOZ
For full details on 2024 Epic Australia Pass benefits including benefits in the 24/25 Northern Hemisphere season please click here.
- How do I access my 2024 Epic Australia Pass benefits in Australia?
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Epic Australia Pass discounts for lessons and rentals are automatically applied to Pass Holder purchases when completing your purchase online. To access Pass Holder discounts please follow these steps:
- Select the resort that you wish to purchase for and sign in: Perisher, Falls Creek or Hotham
- Add products to your shopping cart
- Complete your purchase
Epic Coverage
- What is Epic Coverage?
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Epic Coverage is included with every 2024 Epic Australia Pass and helps you explore the mountains you love with more peace of mind. Under Epic Coverage, you may be eligible to receive a full or prorated refund of your 2024 Epic Australia Pass for certain qualifying events including, job loss and injury, as well as some COVID-19 related scenarios. Refunds are subject to eligibility and are based on your Epic Coverage elections and the Epic Coverage Terms and Conditions.
- How do I submit an Epic Coverage cancellation request?
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If you are impacted by a qualifying Personal Refund Event, you can submit a cancellation request online by clicking here.
For qualifying Personal Refund Events:- Documentation is required to substantiate your cancellation request. Documentation
requirements are specific to each Personal Refund Event and must be submitted at
the time of completing your online form. Please click here for more details. - Cancellation requests must be submitted within 30 days of the Personal Refund
Event arising.
- Documentation is required to substantiate your cancellation request. Documentation
Pass Types
- What are the Epic Australia Pass age categories?
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Age categories are based on the age that the Pass holder will be on 8 June 2024:
Adult 18 – 64 years
Child 5 – 17 years
Infant 1 – 4 years
Senior 65 years and over
The Over 70’s resort-based Season Pass for Perisher, Falls Creek and Hotham is available for purchase now.
Note: The Over 70’s Season Pass is not part of the Epic Australia Pass program, does not include Epic Coverage and will only provide access to Perisher, Falls Creek and Hotham.
- Is there an Australian Military Epic Pass option?
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Although there is no Epic Australia Military Pass, guests can purchase the Epic Military Pass which is on sale through the North American Epic Pass website.
- The 23/24 Military Epic Pass providing lift access in the 2024 Australian winter season went off sale on Sunday 3 December 2023.
- The 24/25 Military Epic Pass providing lift access in the 2025 Australian winter season is now on sale. For more information and to complete your purchase, click here.
As the Military Epic Pass is sold and administered by the U.S. Epic Pass team via www.epicpass.com, all communication regarding purchase support and eligibility should be directed to that team via seasonpass@vailresorts.com. Unfortunately, the Epic Australia Pass team does not have access to the US sales system and is unable to assist in the purchase process.
- How do I activate my 23/24 US Epic Pass or Epic Military Pass for use in the 2024 Australian winter season?
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Before your first visit to our resorts for the 2024 Australian winter season, you will need to activate your Pass by completing an Australian resorts Release of Liability and uploading a photo to your profile.
To sign your Release of Liability:
- Click here to sign in to your account
- Select "Release of Liability"
- Read and sign
To upload a photo to your account:
- Click here to sign in to your account
- Select “Upload a new photo”
