2023 EPIC COVERAGE

PLAN YOUR SEASON WITH MORE PEACE OF MIND

Epic Coverage is included with every 2023 Epic Australia Pass and helps you explore the mountains you love with more peace of mind.

WHAT IS EPIC COVERAGE?

Under Epic Coverage, you may be eligible to receive a full or prorated refund of your 2023 Epic Australia Pass for certain qualifying events. Refunds are subject to eligibility and based on your Epic Coverage elections and Epic Coverage Terms and Conditions.

Your Epic Coverage elections are elections you will be required to make that reflect your circumstances and preferences. These elections are used to determine your eligibility for a refund of your pass purchase and how we calculate the amount of your refund. If you do not make an election, default elections will be applied. For details on eligibility for refunds, and how refunds are calculated, please click here to read the Terms and Conditions.

If any of the following happens over the course of the season, you may be eligible for a full or prorated refund* depending on your elections:

The above is a high-level summary of qualifying events only. You should read the Terms and Conditions for full details of eligibility criteria and conditions relating to Personal Refund Events and Resort Closure Events, and how your elections determine your eligibility for a refund. Requests for refunds under Epic Coverage must be made within specified timeframes. 

FREQUENTLY ASKED QUESTIONS (FAQS)

What is the coverage period?

Your Epic Coverage begins when you purchase your 2023 Epic Australia Pass and agree to the terms and conditions of Epic Coverage.

If a qualifying Personal Refund Event occurs after you’ve purchased the pass and prevents you from using your Pass during the Core Season (1 July 2023 to 10 September 2023), you may be eligible for a full or prorated refund based on when your qualifying personal refund event occurred and/or how many days you are able to use your pass.

A qualifying Resort Closure Event must occur during the Core Season (1 July 2023 to 10 September 2023) and is dependent on your Epic Coverage elections.

Terms and conditions apply.

How do I submit an Epic Coverage cancellation request?

If you are impacted by a qualifying Personal Refund Event, you can submit a cancellation request online by clicking here.

For qualifying Personal Refund Events:

• Documentation is required to substantiate your cancellation request. Documentation requirements are specific to each Personal Refund Event and must be submitted at the time of completing your online form. Please click here for more details.
• Cancellation requests must be submitted within 30 days of the Personal Refund Event arising.

Please see Epic Australia Pass Terms and Conditions for more details.

Can I still change my Epic Coverage elections?

No. You were able to update or change your elections at any time before the earlier of;

• The first time you use your pass; and
• When sales of the 2023 Epic Australia Pass end

At this time, your elections are now complete as displayed in your account.

Do I qualify for a refund if one of my family members has a qualifying Personal Refund Event?

Some qualifying Personal Refund Events may result in a refund for both the Pass holder and immediate family member who lives in the same permanent residence.

Term and Conditions apply, click here for full details.

Which resorts are covered by Epic Coverage?

Perisher, Falls Creek and Hotham as well as the 34 Northern Hemisphere resorts owned and operated by Vail Resorts are covered by Epic Coverage. Epic Coverage does not apply to Andermatt-Sedrun-Disentis nor to partner resorts such as Hakuba Valley, Rusutsu, Skirama Dolomiti, Les 3 Vallées, or Ski Arlberg.

See Epic Coverage terms and conditions for full details.

Are resort closures caused by weather events covered by Epic Coverage?

No. The only weather-related events that are covered by Epic Coverage are for natural disasters (flood, hurricane, tornado, earthquake, fire, and volcanic eruption) that lead to a resort closure.

All other weather-related closures (such as weather or snow related road closures, weather or wind related lift closures, or generally unfavourable weather including snow levels) are not eligible for refunds.