PERSONAL EVENTS
- Job loss
- Stay-at-home order from state or country lasting 30 or more consecutive days
- Injury, sickness, death
- Student transfer
- Pregnancy
- Visa rejection
- Jury duty
- Military service
- Employment transfer and more
PLAN YOUR 2021 SEASON WITH CONFIDENCE
Submissions for all 2021 Epic Coverage refund requests: CLOSED 31 October, 2021.
We understand you might be nervous about what the future may hold. We want you to know you are covered, and in a way that is more expansive than anything that has ever existed before for Epic Australia Pass holders. We call it Epic Coverage, and it is designed to give you the peace of mind you need to get back on the slopes.
What is Epic Coverage?
Epic Coverage is included for all 2021 Epic Australia Pass holders, and provides eligibility for refunds of your pass purchase associated with certain covered personal events, including illness, job loss, and injury. It also expands coverage beyond qualifying personal events to cover certain resort closures, such as closures due to COVID-19.
Under Epic Coverage, you will be eligible to receive a full or prorated refund of your pass purchase for a range of qualifying personal events and covered resorts closures (subject to eligibility and depending on your coverage preferences selected). We are giving you the protection you need, because it allows you to look past today's uncertainty and toward the upcoming seasons with confidence, together again on the mountains we love.
Terms and conditions apply, click here for full details.
IF ANY OF THE FOLLOWING HAPPENS OVER THE COURSE OF THE SEASON, YOU WILL GET A FULL OR PRORATED REFUND*
RESORT CLOSURE
- Disease (eg. COVID-19)
- War
- Terrorism
- Specific natural disasters
YOU ARE COVERED WHEN YOU NEED IT MOST THROUGHOUT THE SEASON
Frequently Asked Questions (FAQS)
REFUND REQUEST INFORMATION
HOW ARE REFUNDS DETERMINED?
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If you are eligible for a refund because of a qualifying Personal Refund Event, your refund will be a percentage of your Purchase Price and will vary based on how many days you have used your pass.
Please note that any days skied or ridden at Vail Resorts’ owned and operated resorts, as well as any days skied or ridden at our Partner Resorts, will count towards your number of days, regardless of the time period of the season in which you skied or rode.
See Epic Coverage Terms & Conditions for full details.
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If you are eligible for a refund because of a qualifying Resort Closure Event, the amount of your refund will vary based on the Epic Coverage elections you made.
To find out more about your Epic Coverage election log into your Epic account here.
Epic Coverage Election: Specific Week and Primary Resort
If you selected a Specific Week and a Primary Resort as your Epic Coverage election, and your Primary Resort is closed for a period of at least 3 days during this specific week due to a qualifying Resort Closure, your refund will be a percentage of your Purchase Price. The percentage refund you receive will be based on the number of days that you had used your pass as of the date when your refund request is processed.
Please note that any days skied or ridden at Vail Resorts’ owned and operated resorts, as well as any days skied or ridden at our Partner Resorts, will count towards your number of days, regardless of the time period of the season in which you skied or rode.
You must submit your Epic Coverage refund request within 30 days of the end of the specific week which you were unable to use your pass if you made a Specific Week Epic Coverage Election.
Epic Coverage Election: Core Season and Primary Resort
If you selected Core Season and a Primary Resort, and there is a qualifying Resort Closure Event of 7 or more consecutive days at your Primary Resort during the Australian Core Season, your refund will be based on a percentage of your purchased price.
The refund percentage is determined by dividing the number of days that any Resort Closure Event(s) transpired by the number of available days in the applicable Core Season.
For the Epic Australia Pass, the 2021 core season runs for 79 days from 26 June 2021 – 12 September 2021.
EXAMPLE:
If you selected Core Season Visit and Falls Creek or Hotham as your Primary Resort, with Falls Creek and Hotham being closed for 12 days of the Australian Core Season due to a qualifying Resort Closure Event, your eligible refund would be determined by dividing the 12 days lost by the 79 available days of the Australian Core Season, resulting in a refund of 15.2%.You are eligible to submit your refund request at any time throughout the Australian season up to October 31, 2021, however your refund will be paid at the conclusion of the 2021 Australian snow season.
Epic Coverage Election: All Resorts selected
If you selected All Resorts with either Core Season or Specific Week, the Resort Closure Event needs to have impacted all Australian resorts simultaneously. This means that Perisher, Hotham, and Falls Creek must be impacted by a Resort Closure Event simultaneously to be eligible.See Epic Coverage Terms & Conditions for full details.
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You can still submit a refund request, however the use of your pass at any time throughout the season will affect your refund eligibility and refund amount. Epic Coverage refund requests made as a result of a Resort Closure Event where your elections included a Specific Week of travel, or as a result of a Personal Refund Event are based on the number of days that you had used your pass as of the date when your refund request is processed.
Epic Coverage refund requests made as a result of a Resort Closure Event where your elections included a Core Season as the period of travel are based on the number of days your elected resort(s) were closed during the 79 day period between 26 June 2021 and 12 September 2021.
See Epic Coverage Terms & Conditions for full details.
WHAT IS COVERED?
* Receive a full or prorated refund of your pass purchase for a range of qualifying personal events and certain resort closures (subject to eligibility and depending on coverage preferences selected). Please refer to details and definitions relating to qualifying personal events and resorts closure events set out in the Epic Coverage terms.
