PLAN YOUR SEASON WITH MORE PEACE OF MIND

Back for 2022, and included with every 2022 Epic Australia Pass, Epic Coverage helps you explore the mountains you love with more peace of mind.

What is Epic Coverage?

Under Epic Coverage, you may be eligible to receive a full or prorated refund of your 2022 Epic Australia Pass for certain qualifying events. Refunds are subject to eligibility and based on your Epic Coverage elections and Epic Coverage Terms and Conditions.

Your Epic Coverage elections are elections you will be required to make that reflect your circumstances and preferences. These elections are used to determine your eligibility for a refund of your pass purchase and how we calculate the amount of your refund. If you do not make an election, default elections will be applied.

For details on eligibility for refunds, and how refunds are calculated, please click here to read the Terms and Conditions.

IF ANY OF THE FOLLOWING HAPPENS OVER THE COURSE OF THE SEASON, YOU MAY BE ELIGIBLE FOR A FULL OR PRORATED REFUND* DEPENDING ON YOUR ELECTIONS

The above is a high-level summary of qualifying events only. You should read the Terms and Conditions for full details of eligibility criteria and conditions relating to Personal Refund Events and Resort Closure Events, and how your elections determine your eligibility for a refund. Requests for refunds under Epic Coverage must be made within specified timeframes.

Frequently Asked Questions (FAQS)

What is Covered?

What is the coverage period?

Your Epic Coverage begins when you purchase your 2022 Epic Australia Pass and agree to the terms and conditions of Epic Coverage.

If a qualifying Personal Refund Event occurs after you’ve purchased the pass and prevents you from using your Pass during the Core Season (2 July, 2022 to 11 September, 2022), you may be eligible for a full or prorated refund based on when your qualifying personal refund event occurred and/or how many days you are able to use your pass.

A qualifying Resort Closure Event must occur during the Core Season (2 July, 2022 to 11 September, 2022) and is dependent on your Epic Coverage elections.

Terms and conditions apply.

How do I tailor my Epic Coverage?

To ensure your Epic Coverage is tailored to your skiing and riding preferences follow the below steps;

Step 1: After you have purchased your Epic Australia Season Pass log into My Account.

Step 2: Answer two questions about the resort(s) you would like to have covered and when you plan to ski or ride. These preferences do not change the access of your pass – they are strictly used to determine your refund if a qualifying Resort Closure Event occurs. The two key preferences you will be asked to provide are:

• All Resorts or a Primary Resort for coverage: You can choose a specific resort your pass has access to, or you can choose “All Resorts”. Your choice will be used to determine which resorts must be closed to trigger a qualifying coverage. Please refer to “How are Refunds Determined?” to decide on the best selection for you.
• Core Season or Specific Week for coverage: You can choose a specific week that you would most like to have covered, or you can choose “Core Season”. The “Core Season” is from 2 July, 2022 to 11 September, 2022. This choice will influence how your refund is determined, so please refer to the “How are Refunds Determined?” section to decide on the best selection for you.

Step 3: That’s it. Your pass is now tailored to your specific preferences in the event of a Resort Closure during the 2022 core season as defined in the terms and conditions.

Please Note: If you do not tailor your 2022 Epic Coverage Elections you will automatically be defaulted to “All Australian Resorts” and “Core Season”.

 

How do I change my Epic Coverage elections?

You may update or change your elections at any time before the first of either;

• The first time you use your pass; or
• When sales of the 2022 Epic Australia Pass end

To update or change your elections head to the My Account section in the Epic Australia Pass online shop.

Do I qualify for a refund if one of my family members has a qualifying Personal Refund Event?

Yes, there are specific qualifying personal events that are eligible for a refund if the event occurs to you or your qualifying family member who lives in the same permanent residence as you and impacts your ability to use your pass during the Core Season.

The types of personal events that are covered include: illness, injury, death, pregnancy, military service, job loss and visa rejection.

See Epic Coverage terms and conditions for full details.

Which resorts are covered by Epic Coverage?

Perisher, Falls Creek and Hotham as well as the 34 Northern Hemisphere resorts owned and operated by Vail Resorts are covered by Epic Coverage. Epic Coverage does not apply to partner resorts such as Hakuba Valley and Rusutsu in Japan.

See Epic Coverage terms and conditions for full details.

Are resort closures caused by weather events covered by Epic Coverage?

No. The only weather-related events that are covered by Epic Coverage are for natural disasters (flood, hurricane, tornado, earthquake, fire, and volcanic eruption) that lead to a resort closure.

All other weather-related closures (such as weather or snow related road closures, weather or wind related lift closures, or generally unfavourable weather including snow levels) are not eligible for refunds.

How are refunds determined?

How do I submit a refund request?

If you're impacted by a qualifying Personal Refund Event, we have a dedicated team set up to assist you.

To submit your refund request for personal events, click here. For a qualifying personal event, your request must be submitted within 30 days of the event arising (see Epic Coverage Terms and Conditions for more detail).

$49 UPFRONT AGREEMENT

Except as provided under the Australian Consumer Law or Epic Coverage - Australia refund policy, in our Terms and Conditions, the Epic Australia Pass is a non-cancellable, non-refundable purchase. The Epic Australia Pass (or amount paid for the pass) cannot be transferred or deferred to a future season.

How much will my refund be if I have a qualifying Personal Refund Event?

If you are eligible for a refund because of a qualifying Personal Refund Event, your refund will be a percentage of your Purchase Price and will vary based on how many days you have used your pass.

Please note that any days skied or ridden at Vail Resorts’ owned and operated resorts, as well as any days skied or ridden at our Partner Resorts, will count towards your number of days, regardless of the time period of the season in which you skied or rode.

See Epic Coverage terms and conditions for full details.

How much will my refund be if there is a qualifying Resort Closure Event?

If you are eligible for a refund because of a qualifying Resort Closure Event, the amount of your refund will vary based on the Epic Coverage elections you made.

To find out more about your Epic Coverage election log into your Epic account here.

Epic Coverage Election: Primary Resort and Specific Week

If you selected a Specific Week and a Primary Resort as your Epic Coverage election, and your Primary Resort is closed for a period of at least 3 days during this specific week due to a qualifying Resort Closure Event, your refund will be a percentage of your Purchase Price.

The percentage refund you receive will be based on the number of days that you had used your pass as of the date when your refund request is processed.

Please note that any days skied or ridden at Vail Resorts’ owned and operated resorts, as well as any days skied or ridden at our Partner Resorts, will count towards your number of days, regardless of the time period of the season in which you skied or rode.

You must submit your Epic Coverage refund request within 30 days of the end of the specific week which you were unable to use your pass if you made a Specific Week Epic Coverage election.

Epic Coverage Election: Primary Resort and Core Season

If you selected Core Season and a Primary Resort, and there is a qualifying Resort Closure Event of 7 or more consecutive days at your Primary Resort during the Australian Core Season, your refund will be based on a percentage of your purchased price.

The refund percentage is determined by dividing the number of days that any Resort Closure Event(s) transpired by the number of available days in the applicable Core Season.

For the Epic Australia Pass, the 2022 core season runs for 72 days from 2 July 2022 – 11 September 2022.

EXAMPLE:

If you selected Core Season Visit and chose Perisher as your Primary Resort, if Perisher is closed for 36 days of the Australian Core Season due to a qualifying Resort Closure Event, by submitting a refund request you would receive a refund of 50% of your purchase price (i.e. 36 days lost divided by 72 available days of the Australian Core Season).

You are eligible to submit your refund request at any time throughout the Australian season up to October 31, 2022, however your refund will be paid at the conclusion of the 2022 Australian snow season.

Epic Coverage Election: All Australian Resorts and Core Season

If you selected All Australian Resorts and Core Season, the Resort Closure Event needs to have impacted all Australian resorts simultaneously. This means that Perisher, Hotham, and Falls Creek must be simultaneously closed for seven or more consecutive days during the Australian Core Season due to a Resort Closure Event.

EXAMPLE:

If you selected Core Season Visit and chose All Australian Resorts, if Perisher, Hotham and Falls Creek are closed simultaneously for 36 days of the Australian Core Season due to a qualifying Resort Closure Event(s), by submitting a refund request you would receive a refund of 50% of your purchase price (i.e. 36 days lost divided by 72 available days of the Australian Core Season).

See Epic Coverage terms and conditions for full details.

How do you determine the number of days I’ve used my pass?

Any days your pass is scanned at Vail Resorts owned and operated resorts, as well as any days your pass is scanned at our Partner Resorts, will count towards the number of days your pass was used.

Can I submit a refund request if I have used days on my pass?

I’ve already used some days on my pass but now want to submit a refund request, what’s next?

You can still submit a refund request, however the use of your pass at any time throughout the season will affect your refund eligibility and refund amount.

Epic Coverage refund requests made as a result of a Resort Closure Event where your elections included a Specific Week of travel, or as a result of a Personal Refund Event are based on the number of days that you had used your pass as of the date when your refund request is processed.

Epic Coverage refund requests made as a result of a Resort Closure Event where your elections included a Core Season as the period of travel are based on the number of days your elected resort(s) were closed during the 72 day period between 2 July, 2022 to 11 September, 2022.

See Epic Coverage terms and conditions for full details.